Client Success Assistant

Location: Remote or Hybrid – Great Yarmouth Head Office

Hours: Full time – 40 hours per week, adapting working hours to deliver implementations within client time zones, UK and occasional international travel.

Job Purpose: To support the prospect pipeline and ensure new StoreSpace customers are onboarded swiftly, completing all required administration and processes accurately and within required timescales. Assist the Client Success Specialist (CSS) during implementations and attend discovery calls, ensuring all agreed actions are completed. Attend monthly client success calls post-implementation and help ensure clients are using StoreSpace comprehensively, building a close relationship with our key contacts, and ultimately ensuring all clients renew their subscriptions. Through all aspects of client engagement, ensure ideas for product improvements are captured and evaluated in collaboration with the StoreSpace Project Manager.

Key Responsibilities And Accountabilities:

• Ensuring all prospect, existing client and opportunity data held in the CRM is accurate and up to date.
• Attending discovery calls with new clients to ensure their requirements are captured and delivered.
• Attending meetings/calls with existing clients, document all actions and ensure these are followed up within agreed timescales.
• Assisting in ensuring all clients are using StoreSpace correctly and to its fullest extent.
• Analysing usage to identify potential knowledge gaps and opportunities.
• Maintaining in-depth knowledge of StoreSpace and its practical application for our clients.
• Helping train internal teams on new StoreSpace functionality ahead of version release.
• Ensuring all training materials are up to date and include ‘real use’ examples.
• Propose ideas and help create content for new feature / training / marketing videos.

Required Skills:

• Ideally an expert in the use of AutoCAD.
• Ideally has retail space planning expertise.
• Competent user of Microsoft products.
• Aptitude to take on new software.

Personal Profile:

• Excellent communication skills, both written and verbal.
• Close attention to detail.
• Ability to manage multiple activities and prioritise accordingly.
• Able to act without being told what to do.
• Demonstrates tenacity and perseverance to ‘get the job done’.
• Lives up to commitments and follows through diligently.
• Able to work collaboratively as a part of a team.
• Enthusiastic and reliable.

In Return, StoreSpace Insights Offers:

• The opportunity to join a thriving business, at an exciting time of growth.
• Competitive salary and benefits package including:

• 30 days holiday (including bank holidays) with additional days accrued with length of service.
• Long service awards every five years.
• Auto-enrolment to a contributory pension scheme.
• Private medical insurance (after a qualifying period).
• Excellent sick pay entitlement that increases with length of service.
• Additional holiday purchase scheme.
• Social events through the year.
• Flexitime policy.
• Training and development opportunities.
• Free car parking.

If you are interested in this exciting opportunity, please submit your CV along with a covering letter, detailing why you would be a great fit for this position. Deadline for applications is Saturday 28th February 2026.

StoreSpace Insights is committed to Equal Opportunity and Diversity. It is our commitment that no member of staff or job applicant will be treated less favourably on the grounds of their sex, marital or parental status, race, colour, nationality, religion, belief, disability, age, sexual orientation, or gender reassignment. You will be required to provide appropriate documentation that proves that you are eligible to work in the UK.