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- Tasks: Provide technical support and help customers maximise their use of CADS software.
- Company: Join CADS, a leading UK engineering software company with a collaborative culture.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days annual leave.
- Why this job: Make a real impact by supporting engineers and shaping future software development.
- Qualifications: Chartered or near-chartered Structural Engineer with strong communication skills.
- Other info: Dynamic role with opportunities for growth and ongoing professional development.
The predicted salary is between 43000 - 77000 £ per year.
This is a varied and hands‑on role, ideal for a structural engineer who enjoys problem‑solving, communicating technical concepts, and working closely with both customers and developers. As a 1st Line Support Engineer / Software Applications Engineer, you will be the first point of contact for technical queries relating to the CADS software suite. You will help customers get the most from our tools, provide valuable feedback to our development team, and support pre‑ and post‑sales activities.
Key Responsibilities
- Provide first‑line technical support across the full CADS software range
- Assist customers with modelling, analysis, design, and interpretation of results
- Deliver software demonstrations, training sessions, and webinars (online and occasionally in person)
- Support pre‑sales and post‑sales technical enquiries
- Work closely with the development team by testing software, reporting issues, and suggesting improvements
- Collaborate with the sales team to identify opportunities for upselling and customer growth
- Build strong, long‑term relationships with customers
- Actively promote CADS’ design and detailing applications within the engineering community
Required Skills and Experience
Essential Requirements
- Chartered or near‑chartered Structural Engineer
- Typically 3–5+ years’ industry experience in structural engineering
- Strong applied technical knowledge and sound engineering judgement
- Confident IT user, particularly within Windows environments
- Excellent communication skills, with the ability to explain technical concepts clearly
- A structured, methodical, and customer‑focused approach
- Genuine interest in engineering software and digital tools
Desirable Skills (but not essential)
- Experience in geotechnical or civil engineering design
- Familiarity with structural analysis and modelling software such as CADS design suite, Dlubal, or similar (training will be provided where required)
- Experience delivering training or technical presentations
How to Apply
If you are passionate about engineering, technology, and helping others succeed, we’d love to hear from you. Please send your CV to careers@cads.co.uk with reference Support Engineer.
About CADS
CADS is a UK‑based engineering software company developing market‑leading design and detailing solutions for the built environment. Our software is trusted by thousands of engineers worldwide and is used on projects ranging from small developments to major infrastructure schemes. We combine deep engineering knowledge with innovative software development, enabling engineers to design smarter, faster, and with greater confidence. As we continue to grow, we are looking for a Structural Engineer to join our technical team and play a key role in supporting our customers and shaping future product development.
Why Join CADS?
- Competitive salary of £50,000 – £55,000 + Company Pension + DIS
- Hybrid working and flexible approach to work
- Supportive, collaborative team environment
- Ongoing training and professional development
- Opportunity to directly influence software used by engineers worldwide
- A role with real scope to grow and evolve within the business
- Cycle to work scheme
- 25 Days annual leave (+ public holidays)
- Travel opportunities
Structural Engineer – Technical Support & Software Applications in Broadstone employer: CADS
Contact Detail:
CADS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Structural Engineer – Technical Support & Software Applications in Broadstone
✨Tip Number 1
Get to know the CADS software suite inside out! Familiarise yourself with its features and functionalities so you can confidently assist customers and showcase your expertise during interviews.
✨Tip Number 2
Practice explaining technical concepts in simple terms. This will not only help you in interviews but also show that you can communicate effectively with customers who may not have a technical background.
✨Tip Number 3
Network with professionals in the engineering community. Attend webinars, workshops, or local meetups to build relationships and learn about potential job opportunities. Plus, it’s a great way to promote CADS’ applications!
✨Tip Number 4
When applying, make sure to highlight your problem-solving skills and customer-focused approach. We want to see how you can contribute to our team and help our customers succeed, so don’t hold back!
We think you need these skills to ace Structural Engineer – Technical Support & Software Applications in Broadstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your structural engineering experience and any relevant software skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about engineering and how you can help our customers succeed. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Communication Skills: Since this role involves explaining technical concepts, make sure to highlight your communication skills in your application. We’re looking for someone who can break down complex ideas clearly, so give examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at CADS!
How to prepare for a job interview at CADS
✨Know Your Software Inside Out
Make sure you’re familiar with the CADS software suite and any other relevant tools. Brush up on your technical knowledge and be ready to discuss how you’ve used these tools in past projects. This will show that you’re not just a structural engineer, but someone who can effectively support customers with their queries.
✨Practice Explaining Technical Concepts
Since communication is key in this role, practice explaining complex engineering concepts in simple terms. You might want to do a mock presentation or training session with a friend. This will help you articulate your thoughts clearly during the interview and demonstrate your ability to engage with customers.
✨Show Your Problem-Solving Skills
Prepare examples of how you’ve tackled technical challenges in the past. Think about specific situations where you provided solutions or improved processes. This will highlight your problem-solving abilities and show that you can think on your feet, which is crucial for a 1st Line Support Engineer.
✨Be Ready to Collaborate
This role involves working closely with both customers and developers, so be prepared to discuss your experience in teamwork. Share examples of how you’ve collaborated with different teams to achieve a common goal. This will demonstrate your ability to build strong relationships and contribute positively to the team environment.