At a Glance
- Tasks: Lead and build a successful partner success team to drive impactful change in universities.
- Company: Dynamic organisation focused on transforming university assessment through innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to creating meaningful change in higher education.
- Why this job: Be at the forefront of educational transformation and make a real difference in institutions.
- Qualifications: Proven leadership experience and strong relationship-building skills.
The predicted salary is between 60000 - 80000 £ per year.
The universities that are genuinely changing how they assess are not doing it because of a platform. They are doing it because of the people inside institutions and alongside them who made the change possible. The Head of University Success is the person who builds and leads that function. This is a build role. The product works, the early customers are real, and the market is ready. What does not yet exist is the operational rigour, the team depth, and the senior institutional presence that make a CS function excellent at scale. Building that is the job.
You will report to and work closely with the CRO on the relationships that matter most, and be the person in the room when the conversations with institutions are hard. Senior enough to lead, hands-on enough to know what is actually happening in each.
Head of Partner Success in London employer: Cadmus
Cadmus is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the B2B SaaS education sector. With a strong focus on employee growth, you will have the opportunity to shape your career while working closely with senior leadership, including the Co-CEOs, in a dynamic environment that values creativity and strategic thinking. Located in a vibrant area, Cadmus offers unique advantages such as flexible working arrangements and a commitment to professional development, making it an ideal place for passionate individuals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Success in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadmus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadmus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Partner Success in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadmus:Your cover letter is your chance to shine! Tell us why you want to work at Cadmus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadmus!
How to prepare for a job interview at Cadmus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
