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- Tasks: Lead the implementation of an EdTech platform in UK universities and build strong relationships.
- Company: Global EdTech company based in London with a focus on innovation.
- Benefits: Learning allowances, diverse workplace, and opportunities for professional growth.
- Why this job: Make a real difference in education while leading a high-performance team.
- Qualifications: Experience in higher education or EdTech and strong project management skills.
- Other info: Hybrid role offering flexibility and a dynamic work environment.
The predicted salary is between 43200 - 72000 £ per year.
A global EdTech company in London is seeking a Head of Customer Success (EMEA) to lead the implementation of their platform in UK universities. This role combines project management, educational leadership, and relationship-building to support academic institutions.
Ideal candidates will have experience in higher education or EdTech, skill in managing customer success, and enthusiasm for delivering training. The position entails developing partnerships and empowering a high-performance team, with specific benefits including learning allowances and a diverse workplace.
EMEA Head of Customer Success — Hybrid (London) employer: Cadmus
Contact Detail:
Cadmus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Head of Customer Success — Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to connections in the EdTech space or higher education. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your success in customer success roles. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive.
We think you need these skills to ace EMEA Head of Customer Success — Hybrid (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Customer Success role. Highlight your project management and relationship-building skills, as well as any relevant experience in higher education or EdTech.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our mission at StudySmarter. Be specific about your past successes in customer success and training delivery.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you empower teams and develop partnerships. Share examples that demonstrate your ability to lead high-performance teams in a dynamic environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the hiring process!
How to prepare for a job interview at Cadmus
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech and how they apply to higher education. Familiarise yourself with the company's platform and think about how it can benefit UK universities. This will show your enthusiasm and understanding of the industry.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects, especially in educational settings. Be ready to discuss how you handled challenges and what strategies you used to ensure customer success.
✨Build Rapport with Your Interviewers
Remember, this role is all about relationship-building. During the interview, engage with your interviewers by asking insightful questions about their experiences and the company culture. This will demonstrate your interpersonal skills and genuine interest in the team.
✨Highlight Your Training Experience
Since the role involves delivering training, be prepared to talk about your experience in this area. Share specific examples of training sessions you've led, the feedback you received, and how you adapted your approach to meet different learning needs.
