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- Tasks: Lead university partnerships and ensure top-notch support for educators using the Cadmus platform.
- Company: Global EdTech company focused on education innovation and inclusivity.
- Benefits: Flexible work schedule, diverse environment, and opportunities for professional growth.
- Why this job: Make a real difference in education while working with passionate professionals.
- Qualifications: Experience in EdTech or higher education and excellent interpersonal skills.
- Other info: Work in a vibrant London office two days a week.
The predicted salary is between 43200 - 72000 £ per year.
A global EdTech company is seeking a Head of Customer Success (EMEA) to oversee university partnerships and lead the onboarding process of the Cadmus platform. This role involves managing relationships, delivering training programs, and ensuring high-quality educator support.
Candidates should have experience in EdTech or higher education, along with strong interpersonal skills. The position requires presence in the London office two days a week and supports a diverse and inclusive work environment.
EMEA Head of Customer Success | EdTech & Education Innovation employer: Cadmus
Contact Detail:
Cadmus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Head of Customer Success | EdTech & Education Innovation
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the EdTech space, especially those who have worked in customer success. They can provide insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Showcase your skills in action! If you’ve led training programs or managed partnerships before, prepare some real-life examples to discuss during interviews. We want to see how you’ve made an impact in previous roles.
✨Tip Number 3
Be ready to demonstrate your passion for education innovation! Research the Cadmus platform and think about how you can contribute to its success. This will show that you’re not just looking for any job, but that you’re genuinely interested in this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in the EdTech world.
We think you need these skills to ace EMEA Head of Customer Success | EdTech & Education Innovation
Some tips for your application 🫡
Show Your Passion for EdTech: When writing your application, let your enthusiasm for EdTech shine through! We want to see how your experience aligns with our mission and how you can contribute to the success of our university partnerships.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your relevant experience in higher education and customer success, and don’t forget to mention any training programmes you've delivered!
Be Personable and Authentic: We value strong interpersonal skills, so let your personality come through in your writing. Share anecdotes or examples that showcase your relationship-building abilities and how you’ve supported educators in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our London office.
How to prepare for a job interview at Cadmus
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends in EdTech and how they relate to customer success. Familiarise yourself with the Cadmus platform and be ready to discuss how you can enhance university partnerships using it.
✨Showcase Your Interpersonal Skills
Since this role is all about managing relationships, prepare examples that highlight your strong interpersonal skills. Think of times when you've successfully navigated challenging conversations or built rapport with clients.
✨Prepare for Training Scenarios
Expect questions about delivering training programmes. Be ready to share your approach to onboarding and supporting educators, including any specific methodologies or tools you’ve used in the past.
✨Emphasise Diversity and Inclusion
This company values a diverse and inclusive work environment. Be prepared to discuss how you’ve contributed to such an environment in previous roles and how you plan to continue doing so in this position.
