Guest Experience Coordinator

The Cadillac Formula 1® Team is what happens when history, purpose and daring talent come together. Backed by TWG Global and GM, our team is uniquely positioned to disrupt Formula 1®, bringing a fresh perspective and an unrelenting drive for success. We have the energy of a start-up, with the ideas and originality of a business that always wants to lead, never wants to follow. We’re building everything from the ground up, from a high-performance car to an inclusive, values-driven culture.

We show bold ambition. We combine leadership in innovation with excellence in execution. We are one team. We have the freedom to think differently, the opportunity to shape process and practice, an ego-free environment where people thrive on being challenged by those around them. A historic name behind us. Career-defining moments ahead. A New Chapter Begins. Fueled by bold ambition, play your part in getting us on the grid.

The Cadillac Formula 1® Team are seeking a Guest Experience Coordinator to be the welcoming face of our new Silverstone facility. The ideal candidate will manage the front desk operations while providing administrative support to various departments. This role is critical for ensuring smooth communication and coordination across the organisation.

• Manage the reception area, greeting visitors and ensuring a friendly and professional atmosphere
• Ensure the Front of House security protocols are followed as per company policies and procedures
• Answer, screen, and forward incoming phone calls and email enquiries in an efficient manner
• Handle enquiries with a strong customer service mindset
• Assist with procurement and purchase administration as required
• Support various departments as needed with administrative duties

Requirements:

• Driven by high performance
• Previous experience as a Guest Experience/Front of House professional or in an administrative role is preferred
• Strong interpersonal and communication skills
• Excellent organisational skills and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, SharePoint)
• A welcoming and professional demeanour
• Ability to work both independently and as part of a team

The Cadillac Formula 1® Team challenges conventions and redefines success through bold ambition, cutting-edge innovation, and an unwavering commitment to precision and excellence—on and off the track. This includes offering industry-leading pension, generous time off and, as part of a global brand, huge potential for career development.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

At The Cadillac Formula 1® Team, all Team Members are expected to actively support and uphold our policies and procedures, including those focused on Environmental responsibility, Sustainability initiatives, Inclusion and Health and Safety practices. Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.