IT Support Technician in Silverstone

The Cadillac Formula 1® Team is what happens when history, purpose and daring talent come together. We have an opportunity for a talented IT Support Technician to join The Cadillac Formula 1® Team at the Silverstone Facility. In this role, you will provide desktop support and general assistance to end‑users, employees and guests, and act as the initial point of contact for IT‑related issues, incidents, and service requests.

Responsibilities include:

• Provide 1st and 2nd line support to the Team's IT users and guests.
• Create, update, and prioritise IT support tickets within the ITSM platform.
• Maintain accurate and detailed records of all interactions and solutions provided to customers.
• Onboarding and offboarding.
• Prepare and configure desktop hardware, software and accounts for new starters, and process leavers in line with company procedures.
• Perform installations, configuration, and upgrades of computer hardware, peripherals, and software applications (Windows, iOS, macOS).
• Assist customers in understanding and effectively using their hardware, software applications, and IT tools.
• Provide basic training and guidance as needed.
• Management of user access to various systems and applications.
• Maintain up-to-date documentation of IT assets, configurations and software licences.
• Collaborate with other IT teams for more complex issues or problems that require higher‑level support.
• Participate in an on‑call rotation to provide after‑hours support at critical times of the year or for serious incidents.
• Assist in the creation of department Policies and Procedures.
• Stay updated with technology trends within the End User Compute Space and recommend solutions to improve customer experience and efficiency.

What do you need to bring to the team?

• Previous experience in a similar customer facing role supporting a Windows 10/11 and M365 estate within a busy IT department.
• Previous experience in the support and provisioning of iOS and macOS devices.
• Relevant certifications (e.g., CompTIA A+, Microsoft 365 Certified) are an advantage.
• Extensive knowledge of Windows and the M365 application suite.
• Proficient in the use of Active Directory, Entra, Group Policy and Intune for account management and configuration.
• Familiarity with Microsoft Endpoint Manager for managing and securing devices, including configuring policies, managing applications, and enforcing compliance.
• Experienced in PowerShell scripting and task automation to aid system administration tasks and effective management of Microsoft products.
• Good understanding of patch management for end user devices.
• Good understanding of LAN, WAN, Firewall and server technologies.
• Firm understanding of ITIL based service management.
• Good analytical skills and proven experience of fault finding and problem solving.
• Demonstrate a “can‑do” flexible attitude to resolving tasks assigned.
• Exceptional customer service and communication ability.
• Clear and concise communication skills both verbally and digitally.
• Ability to prioritise workloads in a time pressured environment and manage personal deadlines.
• Demonstrate a passion for excellence and a desire to help people.
• Experience within a motorsport, aerospace or engineering company supporting engineering tools is an advantage.

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy or maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Please note that additional security checks may be required as part of the recruitment process. This may include a background check covering a minimum of the past five years and a criminal record check.