Stakeholder Comms & Engagement Advisor

Shape the future of Customer Engagement – Lead, Innovate, Impact!

At Cadent, we are passionate about transforming the way we engage with our customers and stakeholders.

As the Customer Experience Stakeholder Engagement Lead in our Capital Delivery Team, you will play a critical role in shaping our customer engagement strategy, leading initiatives that build lasting relationships, drive service excellence, and ensure that every interaction is positive and impactful.

This is an exciting opportunity for someone who is driven by customer satisfaction, innovative problem-solving, and a strong sense of collaboration.

You\’ll be at the heart of an ambitious transformation, working closely with stakeholders to improve experiences and deliver value at every touchpoint.

Why You\’ll Love This Role:

This role offers the chance to make a real difference by directly influencing how we interact with key stakeholders, from local businesses to customers and authorities. You\’ll have the autonomy to create and execute strategies that not only improve our service delivery but also strengthen relationships and foster a customer-first culture. If you are someone who thrives in a leadership role where your work has a tangible impact, you\’ll find this position both rewarding and challenging.

• Stakeholder Engagement: Build and maintain strong relationships with key stakeholders to align goals and ensure consistent communication. You\’ll be at the forefront of ensuring all stakeholders feel heard and valued.
• Customer-Centric Approach: Lead initiatives that focus on customer satisfaction and ensure that we\’re delivering on our promise to provide top-tier service. Your role will centre around understanding and meeting customer needs.
• Strategic Thinking: Develop and implement engagement strategies that align with both customer needs and business goals, driving long-term success.
• Analytical Expertise: Use data insights to identify trends, measure satisfaction, and drive decisions that improve service and customer experience.
• Continuous Improvement: A focus on innovation and driving process improvements to enhance efficiency and maintain a culture of excellence.

What You Will Bring

We are looking for someone who can not only navigate complex relationships but also bring fresh ideas and a strategic mindset to the table. You\’ll need to be a confident leader with a passion for building positive relationships, creating tailored engagement strategies, and driving continuous improvement. With a deep commitment to customer experience and stakeholder management, you\’ll thrive in a role that offers both responsibility and impact.

• Full UK driving license is essential.
• Stakeholder Management: Expertise in building strong relationships with internal and external stakeholders, ensuring alignment with business and customer goals.
• Customer Experience: A customer-first mindset, with a passion for delivering exceptional service and understanding customer needs to drive satisfaction.
• Strategic Vision: Ability to develop and execute strategies that support the business objectives while delivering outstanding customer experiences.
• Data-Driven Approach: Strong skills in data analysis to assess satisfaction and identify areas for improvement.
• Process Improvement: A drive for continuous innovation, always seeking to enhance processes and improve service delivery.

Ready to take the lead in shaping exceptional customer experiences and driving stakeholder engagement? Apply now and help us continue our journey to be a leader in customer experience!

Please note that this position will close on Sunday 20th April , with interviews scheduled shortly after.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we\’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We\’re making a difference through innovation and new ways of working. Together, we\’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What\’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that\’s why we\’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life\’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don\’t meet every requirement? No problem! If you\’re excited about this opportunity but your experience doesn\’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\’s Engagement Network (M.E.N) – can\’t wait to welcome you!

Circle Back Initiative

As a proud member of The Circle Back Initiative, we ensure all candidates receive a response to their application.

What\’s next?

To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home – Cadent Gas Ltd.

Be part of something big. Help shape the future of gas for generations to come.

#J-18808-Ljbffr