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- Tasks: Enhance customer experiences and lead initiatives to improve service performance.
- Company: Leading UK energy company with a focus on customer satisfaction.
- Benefits: Hybrid working model, company car, and supportive work environment.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong analytical, communication, and leadership skills required.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading UK energy company is seeking a Customer Performance Specialist in Slough to enhance customer experiences and monitor service performance. The role involves leading initiatives, coaching teams, and collaborating on digital improvements while adhering to regulated service standards.
This full-time position offers a hybrid working model and requires strong analytical, communication, and leadership skills. Successful candidates will enjoy a supportive work environment and numerous benefits.
Customer Performance Lead - Hybrid + Company Car in Slough employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Lead - Hybrid + Company Car in Slough
✨Tip Number 1
Network like a pro! Reach out to current employees at the company on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Performance roles. We should also think about how our past experiences align with the job description, especially around enhancing customer experiences and leading teams.
✨Tip Number 3
Show off our analytical skills! During interviews, we can share specific examples of how we've used data to improve service performance. This will demonstrate our ability to meet the role's requirements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at this leading energy company.
We think you need these skills to ace Customer Performance Lead - Hybrid + Company Car in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Performance Lead role. Highlight your analytical, communication, and leadership skills, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experiences and how you can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead initiatives and improve service performance. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Slough!
How to prepare for a job interview at Cadent
✨Know Your Customer Performance Metrics
Familiarise yourself with key performance indicators relevant to customer service in the energy sector. Be ready to discuss how you’ve used data to enhance customer experiences and monitor service performance in your previous roles.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led initiatives or coached teams in the past. Highlight your ability to inspire and motivate others, as this role requires strong leadership to drive improvements.
✨Emphasise Your Analytical Mindset
Be prepared to discuss specific instances where your analytical skills have led to tangible improvements in customer service. Think about how you can demonstrate your problem-solving abilities and your approach to using data for decision-making.
✨Engage with Digital Improvements
Research the latest digital trends in customer service, especially within the energy sector. Be ready to share your thoughts on how digital tools can enhance customer experiences and how you’ve implemented such changes in the past.
