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- Tasks: Lead the delivery and performance of IT services, ensuring 24/7 availability.
- Company: Join Cadent Gas Ltd, a leader in reliable and customer-focused IT services.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous improvement and collaboration.
- Why this job: Make a real impact by shaping IT service excellence and engaging with key stakeholders.
- Qualifications: Bring your IT service management experience and strong communication skills to the table.
- Other info: Ideal for those passionate about operational excellence and strategic influence.
The predicted salary is between 36000 - 60000 £ per year.
Cadent Gas Ltd Own the service. Drive the experience. Deliver excellence. Be the operational heartbeat behind our IT services. As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services. Why you will love this role: Service Leadership – Own the performance and integrity of critical IT services. Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution. Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements. Continuous Improvement – Lead service reviews, audits, and performance reporting. Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results. What you’ll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability to lead, influence, and manage change. Excellent communication skills with the ability to translate technical issues into business language. Experience with PRINCE2 and Agile methodologies. Strong customer service ethos and stakeholder engagement skills
Service Owner Specialist employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Owner Specialist
✨Tip Number 1
Familiarise yourself with ITIL and Agile methodologies, as these are crucial for the Service Owner Specialist role. Consider obtaining additional certifications or attending workshops to deepen your understanding and demonstrate your commitment to continuous improvement.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with third-party service providers. Engaging in conversations can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed service delivery and incident resolution in previous roles. Highlighting your leadership and problem-solving skills will be key during interviews.
✨Tip Number 4
Research Cadent Gas Ltd and their current IT services. Understanding their operational challenges and recent initiatives will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Service Owner Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your relevant experience in IT service management, especially in multi-sourced environments.
Tailor Your CV: Customise your CV to reflect your experience with third-party service providers, SLAs, and any ITIL qualifications. Use specific examples that demonstrate your leadership and operational excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with Cadent's needs. Emphasise your ability to manage change and improve service delivery.
Highlight Communication Skills: In both your CV and cover letter, illustrate your communication skills by providing examples of how you've successfully translated technical issues into business language for stakeholders.
How to prepare for a job interview at Cadent
✨Showcase Your Service Management Experience
Be prepared to discuss your extensive IT service management experience, especially in multi-sourced environments. Highlight specific examples where you've successfully managed third-party service providers and met SLAs.
✨Demonstrate Leadership Skills
This role requires strong leadership abilities. Share instances where you've led teams or projects, influenced change, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice translating technical jargon into business language. Be ready to explain complex IT concepts in a way that stakeholders can easily understand.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle incidents. Think of past experiences where you resolved issues quickly and effectively, ensuring service availability.
