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- Tasks: Be the first line of support, solving problems and keeping colleagues connected.
- Company: Join Cadent Gas Ltd, a leader in seamless IT support.
- Benefits: Enjoy a dynamic work environment with opportunities for continuous learning.
- Why this job: Make a real impact by helping colleagues resolve technical issues quickly.
- Qualifications: Experience in technical support and strong communication skills required.
- Other info: Collaborative culture with a focus on user-first IT support.
The predicted salary is between 36000 - 60000 £ per year.
Job description:
Be the first line of support. Solve problems. Keep people connected
We are looking for x3 Service Desk Analysts tp join us as and help deliver seamless IT support across Cadent.
As our Service Desk Analyst, you\’ll be the first point of contact for colleagues seeking technical assistance. You\’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly delivering a smooth and professional experience every time.
This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you\’ll love this role:
Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
Technical Variety – Work across devices, applications, and systems in a dynamic environment.
Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
Continuous Learning – Develop your skills and stay up to date with evolving technologies.
Customer Focus – Champion a user-first approach to IT support.
What you\’ll bring:
Experience in a Service Desk or technical support environment.
Strong communication and interpersonal skills.
Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
Organised, curious, and motivated to learn new technologies.
Service Desk Analyst employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cadent Gas Ltd on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common Service Desk scenarios. Think about how you'd troubleshoot issues with Windows OS or Office 365. We want you to show off that problem-solving mindset!
✨Tip Number 3
Show your passion for tech! During interviews, share examples of how you've kept up with evolving technologies or solved tricky problems in the past. It’ll highlight your curiosity and commitment to continuous learning.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Cadent Gas Ltd.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a Service Desk or technical support environment. We want to see how your skills match the role, so don’t be shy about showcasing your knowledge of Windows OS, Active Directory, and any ITSM tools you've used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your problem-solving mindset can make a difference at Cadent. Keep it friendly and professional – we love a good story!
Show Off Your Communication Skills: Since this role is all about helping colleagues, make sure your application reflects your strong communication and interpersonal skills. Whether it’s in your CV or cover letter, let us know how you’ve successfully resolved issues for others in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Cadent
✨Know Your Tech
Brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as this will show your technical curiosity and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be the first point of contact for colleagues, practice explaining technical concepts in simple terms. Role-play common scenarios with a friend to build your confidence and ensure you can communicate effectively under pressure.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be prepared to talk about it. If not, do a bit of research on how these tools work and their importance in managing IT support. This shows your proactive approach to learning.
✨Show Your Customer Focus
Think of examples where you've gone above and beyond for a customer or colleague. Highlighting your commitment to a user-first approach will resonate well with the interviewers, as they value a collaborative culture.