At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve escalations on-site.
- Company: Cadent Gas Ltd, a leader in the gas industry focused on customer experience.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to continuous improvement and customer care.
- Why this job: Make a real difference in customer satisfaction while leading a passionate team.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 30000 - 40000 £ per year.
Cadent Gas Ltd in Knowsley is seeking a Customer Experience Supervisor to lead a team of 5–6 Customer Liaison Officers.
You will provide day‑to‑day coaching, quality checks and support to ensure compassionate, consistent service throughout our works programmes.
This frontline leadership role has you on site with the team, resolving escalations, sensing customer sentiment, and driving continuous improvement through feedback and collaboration with planning and delivery teams.
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Onsite Customer Experience Leader in Knowsley employer: Cadent
At Cadent, we pride ourselves on being an excellent employer that fosters a culture of collaboration and innovation. Our commitment to employee growth is evident through continuous training opportunities and a supportive work environment, making it an ideal place for IT professionals looking to make a meaningful impact. Located in a vibrant area, we offer competitive benefits and a chance to work with cutting-edge technology while leading the charge in operational excellence.
