At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and resolve escalations.
- Company: Cadent Gas Ltd, committed to customer-first service.
- Benefits: Competitive salary, leadership development, and community engagement.
- Other info: Dynamic role with opportunities for continuous improvement and community connection.
- Why this job: Make a real impact by supporting communities during disruptions.
- Qualifications: Strong leadership skills and a background in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Be the difference customers remember for all the right reasons.
As a Customer Experience Supervisor, you’ll lead a team of 5–6 Customer Liaison Officers, providing day-to-day guidance, coaching and support to ensure customers receive exceptional, consistent and compassionate service throughout our works programmes. This is a leadership role at the front line. You’ll be out in the field with your team—visible on site, engaging with customers face to face, resolving escalations, and ensuring every interaction reflects our customer-first approach. Your supervision, quality checks and mentoring will build capability, confidence and professionalism within your team.
You don’t need experience in utilities, GDNs or mains replacement. We’re looking for strong people leaders with excellent customer service backgrounds who can motivate others, manage performance, and handle sensitive customer situations with empathy and clarity.
Working closely with planning, operational and delivery teams, you’ll make sure the customer perspective shapes how we work. Using insights and feedback, you’ll identify trends, risks and opportunities for improvement, reducing complaints, raising satisfaction and ensuring communities feel supported and informed.
Why you’ll love this role:
- Lead with Purpose: Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences.
- Make a Real Impact: Support households and communities through periods of disruption while ensuring they feel informed, respected and reassured.
- Variety Every Day: Spend time on site with your team, manage escalations, coach colleagues and build positive local relationships.
- Continuous Improvement: Use customer insight and real-time feedback to influence delivery, raise standards and improve outcomes.
- Community Connection: Represent the customer voice, build trust face to face, and foster strong relationships with local residents and stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Supervisor in Huyton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Supervisor in Huyton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadent:Your cover letter is your chance to shine! Tell us why you want to work at Cadent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadent!
How to prepare for a job interview at Cadent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
