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- Tasks: Allocate jobs to engineers and ensure smooth operations in a fast-paced Dispatch Centre.
- Company: Join Cadent, a leader in shaping the future of UK energy.
- Benefits: Competitive hourly rate with potential for permanent position and weekly pay.
- Other info: Onsite role in Coventry with excellent career growth opportunities.
- Why this job: Be part of a team driving innovation towards a greener future for millions.
- Qualifications: Strong communication skills and ability to manage high-pressure situations.
The predicted salary is between 34000 - 35000 £ per year.
We are looking for motivated, adaptable individuals to join Cadent as a Dispatcher. As a Dispatcher, you will play a vital role in the fast-paced Dispatch Centre, acting as the central link between engineers, customers, and operational teams. Your primary responsibility will be to ensure that jobs are allocated accurately and efficiently, using both manual and system-driven processes to keep the day running smoothly. You’ll monitor job progress, manage time-sensitive priorities, and provide real-time support to Engineers in the field.
How You’ll Make an Impact
- Allocate jobs to engineers manually or through system-driven processes, ensuring all tasks are scheduled and attended on time, adhering to company policies, standards, and procedures.
- Communicate regularly with engineers and customers to confirm job status and resolve any issues promptly.
- Monitor and manage jeopardies (time-sensitive or high-priority jobs) to maintain service standards and operational efficiency.
- Utilise dispatch systems and tools effectively to optimize resource allocation and job scheduling.
- Escalate operational issues to Network Supervisors and provide feedback on resourcing or performance challenges.
- Act as first point of contact for Network Supervisors, escalating operational issues promptly and supporting resilience events when required.
How We’ll Know You’re the Right Fit
- Excellent communication skills (verbal and written) to build strong relationships with engineers, customers, and internal teams.
- Ability to work under pressure and manage a high volume of calls while remaining calm and professional.
- Strong problem-solving and logical thinking to resolve issues quickly and effectively.
- Attention to detail and data accuracy for precise job allocation and system updates.
- Computer literacy with proficiency in MS Office and ability to learn and use dispatch systems efficiently.
How It All Comes Together
- Hourly Rate - Week 1 - Week 12 £16.35 which includes a 20.8% shift uplift. From week 13 onwards this will change to £16.78 PAYE, paid weekly one week in arrears.
- Location: Coventry, Ansty Park, CV7 9JU (onsite full time).
- Start date: 26/05/2026.
- Assignment type: 12 months ongoing. Temporary worker via Reed, with the opportunity to go permanent in the future.
- Recruitment process: telephone interview with Reed.
Dispatcher employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Get to know the company! Research Cadent and their mission to support the UK’s net zero targets. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Dispatcher, you'll need to build strong relationships with engineers and customers. Try role-playing scenarios with friends or family to boost your confidence and clarity.
✨Tip Number 3
Stay calm under pressure! The Dispatch Centre can get hectic, so think about how you handle stress. Maybe try some mindfulness techniques or quick breathing exercises to keep your cool during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and ready to jump into the role. Don’t miss out on this opportunity!
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Dispatcher role. Highlight your communication skills and experience in managing priorities, as these are key for us at Cadent.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and resolve issues quickly!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Cadent
✨Know the Role Inside Out
Before your interview, make sure you understand what a Dispatcher does at Cadent. Familiarise yourself with their job allocation processes and how they manage time-sensitive priorities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Dispatcher, you'll need to communicate effectively with engineers and customers. During the interview, practice clear and concise communication. You might even want to prepare examples of how you've successfully resolved issues or built relationships in previous roles.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to think on your feet. Cadent values strong problem-solving skills, so share specific examples of challenges you've faced and how you tackled them. This will highlight your logical thinking and ability to remain calm under pressure.
✨Brush Up on Tech Skills
Since you'll be using dispatch systems and tools, it’s a good idea to mention any relevant tech experience during your interview. If you’re familiar with MS Office or similar software, be sure to highlight that. Showing that you can quickly learn new systems will give you an edge.