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- Tasks: Shape exceptional customer experiences and lead a proactive customer journey.
- Company: Cadent Gas Ltd, a leader in the UK energy sector.
- Benefits: Annual bonus, generous holiday, flexible working, and career development opportunities.
- Why this job: Make a real impact on customer satisfaction and drive innovation in the energy sector.
- Qualifications: Experience in customer experience leadership and strong data management skills.
- Other info: Join a diverse team committed to a cleaner, greener future.
The predicted salary is between 28800 - 43200 £ per year.
Cadent Gas Ltd
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Be the Voice of Change for Our Customers As a Customer Liaison Officer (CLO), you’ll be at the heart of how we deliver exceptional customer experiences across Cadent’s network. This isn’t just about supporting customers – it’s about shaping how we engage, respond, and continuously improve. You’ll coach and guide external CLOs, interpret performance data, and champion best practice to ensure our customer journey is proactive, consistent, and impactful.
You’ll work closely with Local Delivery Partners (LDPs), internal teams, and the wider CLO community to drive performance, embed Cadent’s customer standards, and deliver on our ambitious Customer Plan. From analysing insights to supporting network incidents, you’ll be a trusted lead who brings clarity, structure, and energy to every customer touchpoint.
Why you will love this role: Customer Impact – Shape how we deliver customer excellence across the network, ensuring every interaction reflects our values.
Coaching & Leadership – Support and develop external CLOs, sharing knowledge and building capability across the community.
Performance Insight – Use data to drive improvement, monitor KPIs, and support strategic decision-making.
Stakeholder Collaboration – Build strong relationships with LDPs and internal teams to align on goals and deliver results.
Proactive Delivery – Lead the adoption of our proactive customer journey, ensuring service levels meet Cadent’s playbook standards.
Continuous Improvement – Identify opportunities for innovation and process change, promoting best practice across the network.
What you will bring:
Proven experience in leading or improving customer experience outcomes, with a track record of driving satisfaction.
Strong data management skills – able to interpret insights and communicate key messages effectively.
Experience in managing performance across a varied workforce, ideally in a regulated environment.
Excellent stakeholder management and communication skills.
Ability to be mobile across the network to support LDPs and CLOs in delivering key customer touchpoints.
Valid UK Driving Licence.
Accreditation with a relevant professional body is desirable. At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
Annual bonus
Pension Scheme double matched up to a total of 18% of salary
25 days holiday, plus statutory days, and an option to buy more
An extra day off each year to celebrate life’s special moments
Career development with funded learning options
Flexible working and strong ED&I commitments
Generous family policies and flexible benefits
Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\’s Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at
Customer Liaison Officer employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Customer Liaison Officer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in improving customer experiences and managing performance. Use real examples to back up your claims – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see an opportunity to engage with Cadent or any other company, don’t wait for them to come to you. Reach out, express your interest, and ask about upcoming roles. It shows initiative and enthusiasm!
✨Tip Number 4
Keep learning! Stay updated on the latest trends in customer service and data management. Consider taking a course or attending workshops. This not only boosts your CV but also gives you great talking points during interviews.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Liaison Officer role. Highlight your customer experience achievements and any data management skills you have, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer service and how you can contribute to Cadent's mission. Share specific examples of how you've improved customer experiences in the past.
Showcase Your Data Skills: Since this role involves interpreting performance data, be sure to mention any relevant experience you have with data analysis. We want to see how you’ve used insights to drive improvements in customer satisfaction.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity at Cadent!
How to prepare for a job interview at Cadent
✨Know Your Customer Journey
Familiarise yourself with Cadent's customer journey and how the Customer Liaison Officer role fits into it. Be ready to discuss specific examples of how you’ve improved customer experiences in previous roles, as this will show your understanding of the impact you can have.
✨Data is Your Best Friend
Brush up on your data management skills! Be prepared to talk about how you've used performance data to drive improvements in customer satisfaction. Think of concrete examples where your insights led to actionable changes.
✨Showcase Your Coaching Skills
Since the role involves coaching external CLOs, think of times when you’ve successfully guided others. Prepare to share your approach to mentoring and how you’ve helped teams achieve their goals, as this will highlight your leadership capabilities.
✨Build Relationships
Stakeholder collaboration is key in this role. Come equipped with examples of how you’ve built strong relationships with various teams or partners. Discuss your communication style and how you ensure alignment on goals to demonstrate your collaborative spirit.