Planning and Scheduling Support in Coventry

12 month Fixed Term Contract opportunity. Hybrid working between Ansty Park head office near Coventry (CV7 9JU) and home – typically 2‑3 days per week in the office.

Help Keep Our Field Operations Running Smoothly

We’re looking for a Planning and Scheduling Support Officer to join our team and play a vital role in supporting the coordination of our engineering workforce. This position is central to ensuring our field activities run efficiently, customer commitments are met, and any on the day challenges are managed professionally and effectively. If you’re calm under pressure, thrive in a fast‑paced environment, and bring strong scheduling and dispatch expertise, this could be the perfect opportunity for you.

Why you’ll love this role

• High Pressure Coordination: Work in a busy, fast moving environment with a high volume of incoming calls, maintaining a calm and professional approach at all times.
• Operational Problem Solving: Multi‑task effectively while applying logical, efficient decision making to help resolve on‑day challenges.
• Stakeholder Communication: Use your strong communication and interpersonal skills to build relationships with engineers, customers, and wider operational teams.
• Right First Time Data: Ensure all information captured from the field is accurate, timely, and compliant with processes.
• Coaching & Support: Support and coach colleagues to help the team meet individual, team, and departmental goals.
• Real Time Scheduling Management: Acknowledge, monitor, and support the dispatch of daily work to engineers, ensuring all jobs are aligned with schedules and attended to within agreed times.
• Agile Response: Respond quickly and effectively to emerging situations, acting as the first point of escalation for both customer and operational issues.
• System Expertise: Use the systems required for scheduling and dispatch with confidence – and support colleagues in using them effectively.
• Resilience Support: Assist the leadership team with resilience activities, including BCM and incident response.

What you will bring

• Customer Service Understanding: Experience in customer service or operational coordination, working to targets and SLAs.
• Data Input Skills: Speed, accuracy, and attention to detail.
• Logical Problem Solver: Strong ability to analyse problems and resolve them quickly and effectively.
• Systems Confidence: Computer literate with a solid understanding of MS Office.

Ready to Make a Difference? If you’re excited to play a key role in enabling our operational teams and you meet the essential skills listed above, we’d love to hear from you. Apply now and help us keep our field operations running efficiently and effectively every day.

At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

What’s In It for You

• Annual bonus
• Pension scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED & I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work‑life balance and are open to flexible working options.

Diversity and Inclusion: We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men’s Engagement Network (M.E.N.) – can’t wait to welcome you!

To be considered for this role, please submit your application with an up‑to‑date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home – Cadent Gas Ltd.

Be part of something big. Help shape the future of gas for generations to come.