At a Glance
- Tasks: Lead IT support, influence service quality, and drive operational excellence across Cadent networks.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working, and generous holiday allowance.
- Other info: Great career development opportunities with funded learning options.
- Why this job: Shape the future of IT support while mentoring and guiding a dynamic team.
- Qualifications: Technical expertise in IT systems and strong leadership skills required.
The predicted salary is between 45000 - 55000 € per year.
Lead the technical expertise that keeps our digital operations running. As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service, bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support. This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks. You’ll guide and support IT Field Analysts and Associates, helping prioritise workloads across business as usual and project delivery. You’ll analyse data and performance to identify improvements, ensure operational efficiency, and embed Cadent’s purpose, values and ambition across the team.
Why you’ll love this role:
- Operational Influence – Take a leading role in shaping how IT Field Support operates across all Cadent networks.
- End to End Responsibility – Oversee service performance, technical resolution, proactive maintenance, governance and documentation.
- Leadership Impact – Guide, support and mentor Field Analysts and Associates across BAU and project workloads.
- Cross Functional Collaboration – Work with IT, suppliers, operational teams and senior leaders to deliver seamless IT services.
- Continuous Improvement – Drive efficiency, increase first‑time‑fix rates and embed best practice across the field function.
What you’ll bring:
- Technical Expertise – Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, hardware, Intune/SCCM, AV, printing and IT security principles.
- Leadership Capability – Experience leading or supporting multidisciplinary technical teams, preferably within a multi‑sourced IT environment.
- Strong Communication Skills – Able to translate complex technical issues into clear business language.
- Service Excellence – Experience working in ITIL‑based environments with strong customer service at senior levels.
- Stakeholder Confidence – Ability to manage relationships with internal teams, senior leaders, suppliers and operational colleagues.
- Delivery Focus – Ability to manage workloads, drive performance, support incident resolution and maintain operational standards.
What’s In It for You:
- Annual bonus
- Company car
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Diversity and Inclusion: We value diversity and are committed to being an equitable employer. We support inclusive communities for women, LGBTQ+, ethnicity and religion, disability, military service, grief awareness and men's engagement.
IT Field Technical Specialist in Coventry employer: Cadent
At Cadent, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and continuous improvement. As an IT Field Technical Specialist, you will not only lead technical initiatives but also enjoy a wealth of benefits including a generous pension scheme, flexible working options, and dedicated career development opportunities. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute to our mission of delivering outstanding IT support across all networks.
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Technical Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Cadent or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a portfolio that highlights your technical expertise and past projects. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you, focusing on those tricky technical questions. The more comfortable you are, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace IT Field Technical Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Field Technical Specialist. Highlight your technical expertise and leadership experience, and don’t forget to mention any relevant projects or achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for IT support and how you can influence service quality across Cadent networks. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and if you can, include examples of how you've successfully translated complex technical issues into business-friendly terms in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Cadent
✨Know Your Tech Inside Out
As an IT Field Technical Specialist, you need to be well-versed in networks, Microsoft operating systems, and IT security principles. Brush up on your technical knowledge and be ready to discuss how you've applied it in real-world scenarios. This will show your expertise and confidence.
✨Showcase Your Leadership Skills
This role requires guiding and mentoring others, so be prepared to share examples of how you've led teams or supported colleagues in the past. Highlight your experience in a multi-sourced IT environment and how you’ve influenced service quality and operational excellence.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for this position. Practice translating complex technical issues into simple terms. During the interview, aim to demonstrate your ability to engage with both technical and non-technical stakeholders, ensuring everyone is on the same page.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven efficiency and improved service delivery in previous roles. Share specific examples of how you've increased first-time-fix rates or implemented best practices. This will show that you're not just about resolving incidents but also about enhancing overall performance.
