At a Glance
- Tasks: Provide top-notch admin support and enhance customer satisfaction through effective communication.
- Company: Join Cadent, a company that values diversity and promotes a positive work culture.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working, and generous holiday allowance.
- Other info: Be part of a diverse team with excellent career growth opportunities and community support.
- Why this job: Make a real difference in customer service while developing your skills in a supportive environment.
- Qualifications: Previous call handling experience and basic computer skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Job Purpose
- Provide administrative support to the team.
- Provide advice and support via different communication channels.
- Maintain and develop working relationships.
- Work within and promote the philosophy of safe team working.
- Broad knowledge of Cadent's Core Policies and Procedures that impact the way we operate.
- Ensure efficiency and compliance to company policies.
- Actively demonstrate and promote Cadent Values, and positively contribute to a customer-oriented approach.
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for improvements.
- Be inquisitive with an interest in developing existing skill set and learning new skills.
- Provide brilliant quality customer service to all internal and external stakeholders.
- Demonstrate an inclusive work ethic.
Key Responsibilities
- Supporting with driving and delivering high levels of customer satisfaction across all work-types.
- Ensuring customer interactions are managed effectively and appropriately, ensuring concerns are dealt with.
- Maximising opportunities to apply process improvement and best practice methodologies to improve customer performance.
- Managing customer telephone contact for the core query resolution.
- Operating office systems and equipment, processing documents and maintaining accurate performance information.
- Ability to follow standard operating procedures and processes to deliver the right outputs for our customers.
- Resolving standard enquiries and complaints from internal and external parties, and escalating more complex to the relevant area.
- Ensuring the input of accurate data into spreadsheets, databases and other business systems.
- Taking ownership of the customer contact and escalating if necessary.
- Required to cross flex and support customers via the National Gas Emergency line.
Skills and Experience
- Call handling and previous contact centre experience preferred.
- Computer literacy essential, basic level Microsoft package skills.
- Previous use of SAP systems advantageous.
What's In It for You
- Annual bonus.
- Pension Scheme double matched up to a total of 18% of salary.
- 25 days holiday, plus statutory days, and an option to buy more.
- An extra day off each year to celebrate life's special moments.
- Career development with funded learning options.
- Flexible working and strong ED&I commitments.
- Generous family policies and flexible benefits.
- Retail discounts, gym access, and more.
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!
Customer Contact Administrator in Coventry employer: Cadent
Cadent is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture that values diversity and inclusion. With generous benefits such as a double-matched pension scheme, flexible working options, and career development opportunities, employees are encouraged to grow their skills while contributing to a customer-oriented environment. Located in a dynamic setting, Cadent fosters a culture of continuous improvement, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Administrator in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Cadent's values and think about how you can demonstrate them. We want to see how you fit into our team and contribute to that customer-oriented approach.
✨Tip Number 2
Practice your call handling skills! Since this role involves managing customer interactions, it’s a good idea to brush up on your communication techniques. We love candidates who can show they’re ready to tackle queries with confidence.
✨Tip Number 3
Be prepared to share your ideas for improvement! During your interview, we want to hear how you can contribute to our culture of continuous improvement. Think of examples where you've suggested changes in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Cadent family!
We think you need these skills to ace Customer Contact Administrator in Coventry
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Customer Contact Administrator role. We want to see how you can bring value to our team!
Showcase Your Customer Service Skills:Since this role is all about providing brilliant customer service, share specific examples of how you've handled customer interactions in the past. We love to see your problem-solving abilities in action!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cadent
✨Know Your Stuff
Familiarise yourself with Cadent's core policies and procedures. Understanding how these impact the role of a Customer Contact Administrator will show that you're serious about the position and ready to contribute from day one.
✨Show Off Your Communication Skills
Since this role involves providing advice and support through various channels, practice articulating your thoughts clearly. Think about examples where you've successfully handled customer queries or complaints, as these will demonstrate your ability to manage interactions effectively.
✨Emphasise Continuous Improvement
Be prepared to discuss how you can contribute to a culture of continuous improvement. Think of specific suggestions for process improvements you've implemented in previous roles, as this aligns perfectly with what Cadent values in their employees.
✨Demonstrate Inclusivity
Cadent is committed to diversity and inclusion, so be sure to highlight any experiences that showcase your inclusive work ethic. Share examples of how you've worked collaboratively with diverse teams or supported colleagues from different backgrounds.
