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- Tasks: Deliver exceptional customer service through calls and written communication.
- Company: Join a supportive team that values your growth and wellbeing.
- Benefits: Enjoy a competitive benefits package and career development opportunities.
- Why this job: Make a real impact by helping customers and improving their experiences.
- Qualifications: Customer-first mindset and strong communication skills are essential.
- Other info: Hybrid role with flexible hours and a culture of continuous improvement.
The predicted salary is between 12000 - 16000 £ per year.
Deliver brilliant customer experiences. Grow your career. Make an impact every day. Be the front line of support for our customers - resolving enquiries, managing updates, and helping people get the right information quickly and confidently. As a Customer Contact Administrator, you'll play a vital role in delivering safe, reliable and efficient customer service across both telephone and written channels.
This is a hybrid role, working 20 hours per week, Monday–Friday between 4pm – 8pm, with 3 days in the office and 2 from home.
What you’ll be doing:
- Handling a mix of inbound calls, outbound updates and written enquiries, including:
- Resolving standard queries at first contact using agreed processes and guidance
- Creating and updating customer records accurately in our systems (including SAP and internal databases)
- Providing clear, professional and empathetic communication
- Supporting case progression, data accuracy and customer follow-up activity
Why you’ll love this role:
- Make a real difference by providing fast, accurate and supportive responses to customers who need our help.
- Work across both calls and written communication, giving great variety to your day.
- Join a supportive, inclusive team that genuinely cares about your development, wellbeing and success.
- Grow your career with access to coaching, internal development programmes and progression routes across customer service, specialist functions and leadership.
- Benefit from a strong culture of continuous improvement, where your ideas really matter.
- Gain experience across multiple customer processes, systems and service areas—including the opportunity to support the National Gas Emergency Line as part of cross-flex activity.
- Enjoy a competitive benefits package, including pension, holiday purchase schemes, career development support and more.
What you’ll bring:
- Previous call-handling or contact-centre experience (preferred but not essential)
- A customer-first mindset, taking ownership of each contact from start to finish
- Strong computer literacy and confidence learning new systems
- Experience with SAP (advantageous)
- Excellent communication skills with the ability to support customers professionally and calmly
- Strong attention to detail and accurate data entry skills
- Ability to follow set procedures to deliver consistent outcomes
- A proactive approach to spotting opportunities for improvement and supporting high-quality service
If you’re confident speaking with customers and comfortable learning new systems, we can teach you the rest.
Customer Contact Administrator in Ansty employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Administrator in Ansty
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and written enquiries, try role-playing with a friend or family member. This will boost your confidence and help you respond to customer queries more effectively.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've delivered excellent customer service or resolved issues. This will demonstrate your customer-first mindset and problem-solving abilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us and ready to make an impact in delivering brilliant customer experiences.
We think you need these skills to ace Customer Contact Administrator in Ansty
Some tips for your application 🫡
Show Your Customer-Focused Mindset: When writing your application, make sure to highlight your customer-first approach. We want to see how you take ownership of each contact and ensure that customers feel valued and supported.
Be Clear and Professional: Your written communication should reflect the clarity and professionalism we expect in this role. Use straightforward language and keep your tone friendly and empathetic, just like you would when speaking to a customer.
Highlight Relevant Experience: If you've got any previous experience in call-handling or contact centres, don’t forget to mention it! Even if it’s not essential, showing us your familiarity with customer service can really make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cadent
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what it means to deliver a brilliant customer experience and be ready to share examples from your past experiences, even if they’re not directly related to call handling.
✨Familiarise Yourself with the Tools
If you have access to information about the systems they use, like SAP, take some time to learn the basics. Being able to speak confidently about how you would navigate these systems can really impress the interviewers.
✨Practice Empathetic Communication
Since this role requires clear and empathetic communication, practice responding to common customer queries. Role-play with a friend or family member to get comfortable with maintaining professionalism while being supportive.
✨Show Your Proactive Side
Think of examples where you’ve identified opportunities for improvement in previous roles. Be ready to discuss how you approached these situations and the positive outcomes that resulted, as this aligns perfectly with their culture of continuous improvement.