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- Tasks: Provide hands-on IT support and ensure smooth operations for field colleagues.
- Company: Join Cadent Gas Ltd, a leader in delivering essential services.
- Benefits: Enjoy a dynamic role with opportunities for growth and development.
- Why this job: Make a real impact by enhancing IT services and supporting your team.
- Qualifications: Strong IT knowledge, excellent communication skills, and customer-focused attitude.
- Other info: Full UK driving licence required for site travel.
The predicted salary is between 30000 - 40000 £ per year.
Deliver the technical support that keeps our operations moving. As our Associate IT Field Technical Analyst, you’ll play a vital role in ensuring our field colleagues have the technology, tools and support they need to deliver for our customers. You won't just fix devices or work on tickets; you will provide a high-quality, efficient and reliable IT service that keeps our operational teams working safely, smoothly and effectively.
Working across your designated network area, you’ll deliver hands-on 1st and 2nd line IT support directly to field users, taking ownership of issues from detection through to resolution. You’ll manage and maintain local IT infrastructure, oversee hardware stock, complete audits, and build strong working relationships with colleagues at all levels. You’ll also champion best practice, identify opportunities to increase first-time fixes, and support improvements to the way we deliver IT services.
Why you’ll love this role:
- This is a hands-on role that offers variety, autonomy and the chance to make a real impact on how our colleagues work.
- Operational Visibility – Support users across your regional network, working at the heart of day-to-day operations.
- End to End Ownership – Manage IT issues from initial detection through to resolution, ensuring a seamless user experience.
- Trusted Technical Support – Provide expertise across devices, applications, mobile technology, networking, AV and more.
- Relationship Building – Work closely with operational teams, suppliers and IT specialists to deliver great service.
- Continuous Improvement – Identify opportunities to drive efficiencies, increase first-time fixes and improve how we deliver local IT services.
What you’ll bring:
- You’re an experienced IT support professional with strong technical knowledge, excellent communication skills and a passion for delivering great service.
- Technical Expertise – Knowledge or qualifications across networks, Microsoft operating systems, AD/Entra ID, M365, device builds, Intune/SCCM, mobile solutions, AV, printing and IT security principles.
- Practical Experience – Experience delivering IT services in a multi-sourced environment, ideally within ITIL disciplines.
- Customer Focus – Strong customer service skills with the ability to support colleagues at all levels, from field operatives to senior leaders.
- Delivery Versatility – Able to prioritise multiple issues, lead resolutions and translate complex IT matters into clear language.
- Stakeholder Confidence – Skilled in building trusted relationships with internal teams, vendors, suppliers and service providers.
A full UK driving licence is essential for travel across sites. This is a fantastic opportunity to step into a visible and trusted role, acting as the face of IT for your region. You’ll work closely with operational teams, suppliers and technical specialists, ensuring that our systems, devices and services remain robust, compliant and fully operational. You’ll be empowered to improve processes, strengthen relationships, and enhance the IT experience right across the network.
Associate IT Field Technical Analyst in Ansty employer: Cadent
Contact Detail:
Cadent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Field Technical Analyst in Ansty
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local IT meetups or events, and don’t be shy about introducing yourself. You never know who might have a lead on a job or can offer you some insider tips.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to share it. Demonstrating your technical expertise through real examples can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific issues or challenges that might come up in the role. This will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it shows you’re proactive and genuinely interested in the role.
We think you need these skills to ace Associate IT Field Technical Analyst in Ansty
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your knowledge of networks, Microsoft operating systems, and IT security principles. Don’t just list them; give us examples of how you've used these skills in real situations!
Emphasise Customer Service: Since this role is all about supporting our colleagues, it’s crucial to showcase your customer service skills. Share stories that demonstrate how you’ve helped users in the past, especially in tricky situations. We love seeing how you can turn a frustrated user into a happy one!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s necessary. Remember, you’ll need to translate complex IT matters into simple language for our users, so show us you can do that right from the start!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the details you need about the role. Plus, it shows us you’re keen on joining our team at Cadent Gas Ltd!
How to prepare for a job interview at Cadent
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around networks, Microsoft operating systems, and IT security principles. Be ready to discuss your hands-on experience with tools like Intune/SCCM and how you've tackled IT issues in the past.
✨Showcase Your Customer Service Skills
This role is all about supporting colleagues at various levels, so be prepared to share examples of how you've provided excellent customer service. Think of specific situations where you resolved issues efficiently and kept users informed throughout the process.
✨Demonstrate Relationship Building
Highlight your ability to build strong working relationships with different teams. Share stories that illustrate how you've collaborated with operational teams or suppliers to deliver great service and improve IT processes.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified opportunities for improvement in previous roles. Talk about any initiatives you've led to increase first-time fixes or enhance IT service delivery, showing that you're proactive and committed to making a positive impact.