At a Glance
- Tasks: Lead client relationships and manage high-level projects in clinical trials.
- Company: Join Cadent, a dynamic US Medical Communications company with a focus on innovation.
- Benefits: Enjoy a diverse workplace, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with cross-functional teams in a fast-paced, supportive environment.
- Why this job: Make a real impact in healthcare by supporting digital products that change lives.
- Qualifications: Bachelor’s degree and experience in clinical research or project management required.
The predicted salary is between 40500 - 49500 £ per year.
You are intelligent, passionate, and able to affect change. In this role, you will serve as the primary point of contact for multiple high-level projects supporting digital products used in clinical trials. You are diligent in following up on key accounts while prioritising study delivery, client satisfaction, and business goals. This role presents the opportunity to work with sponsors, study teams, and cross-functional clinical, operational, product, and technology stakeholders.
You will:
- Support senior leads in development and execution of customer success and delivery strategies for internal and external customers, including sponsors and study teams.
- Serve as the primary day-to-day client relationship lead for assigned accounts and studies, facilitating regular touch points, monitoring satisfaction, and identifying opportunities to improve outcomes.
- Demonstrate robust, cross-functional project management ensuring timely implementation, onboarding, deployment, and delivery of digital products used in clinical trials.
- Review and oversee development of timelines, calendars, action plans, agendas, call notes, metrics reports, and overall account support materials.
- Coordinate activities among clients, study teams, content resources, project managers, product leads, technology teams, and other cross-functional stakeholders.
- Manage project risks, issues, action items, and client concerns; resolve routine matters and strategic or delivery concerns to senior management as appropriate.
- Provide guidance and oversight to account executives and project team members to support consistent execution across assigned studies.
- Monitor delivery performance, customer outcomes, project budgets, and utilisation; identify scope or budget changes and communicate recommendations to senior management and clients as appropriate.
- Support demonstrations, solution reviews, implementation planning, proposals, and new business presentations for existing and prospective customers.
- Identify and support opportunities for customer retention, account growth, and expansion of digital products and related service offerings.
Essential Requirements
- Bachelor’s degree in a related field.
- Relevant experience in clinical research, clinical trial operations, healthcare, digital product delivery, or a related field, with experience in project management, timeline development, and client management.
- Previous experience working with clinical trials and strong knowledge of how studies are planned, initiated, conducted, monitored, and supported.
- Strong understanding of clinical research operations, clinical trial workflows, and the needs of sponsors and study teams.
- Strong client management skills and demonstrated ability to build trusted relationships with internal and external customers.
- Experience coordinating cross-functional teams in a clinical, operational, product, technology, or regulated environment.
- Experience providing project oversight, delegating tasks, and supporting the development of junior team members.
- Ability to manage multiple projects, timelines, budgets, risks, and client priorities in a fast-paced environment.
- Proficiency with project management and CRM platforms, including Wrike, Salesforce, or comparable business systems.
- Proven ability to support demonstrations and translate platform capabilities into practical customer value.
- Strong financial acumen, including understanding of project budgets, scope, utilisation, forecasting, and business performance considerations.
- Excellent written and verbal communications, problem-solving, prioritisation, and stakeholder management skills.
At Cadent, we are dedicated to building a diverse, inclusive and authentic workplace. Cadent is a US Medical Communications company with employees located across the US. The home office is in New York City. Cadent specialises in high science, high touch peer to peer medical communications. The company excels in translating complex science into compelling messages that deliver value and action. Cadent builds relationships and collaboration between the biopharmaceutical industry and healthcare professionals.
Work Here Matters Everywhere | How are you inspired to change lives?
Account Supervisor employer: Cadent, powered by Syneos Health
At Cadent, we pride ourselves on fostering a dynamic and inclusive work environment where passionate individuals can thrive. As an Account Supervisor, you will have the opportunity to engage with high-level projects in a supportive culture that prioritises employee growth and collaboration across diverse teams. Located in the vibrant New York City, our company not only values your contributions but also offers unique benefits and opportunities for professional development, making it an exceptional place to build a meaningful career in medical communications.
Contact Details:
Cadent, powered by Syneos Health Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Account Supervisor
✨Get Involved with Local Health Initiatives
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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We think you need these skills to ace Account Supervisor
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cadent, powered by Syneos Health.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cadent, powered by Syneos Health.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cadent, powered by Syneos Health. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cadent, powered by Syneos Health. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cadent, powered by Syneos Health
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cadent, powered by Syneos Health’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
