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- Tasks: Enhance customer experiences by analysing metrics and driving digital improvements.
- Company: Leading UK utility provider committed to diversity and inclusion.
- Benefits: Annual bonus, generous leave, hybrid work model, and career development opportunities.
- Why this job: Make a real impact on customer satisfaction while enjoying a flexible work environment.
- Qualifications: Strong background in customer service and excellent analytical skills.
- Other info: Permanent, full-time role with a company car included.
The predicted salary is between 36000 - 60000 £ per year.
A leading utility provider in the UK seeks a Customer Performance Specialist to enhance customer experiences and performance. This role involves analyzing customer metrics, driving digital improvements, and coaching operational teams.
Candidates must have a strong background in customer service (HNC or NVQ) and excellent analytical skills. This permanent, full-time position features a hybrid working model and commitment to diversity and inclusion.
Great benefits include an annual bonus, generous leave, and career development opportunities.
Customer Performance Lead - Hybrid + Company Car in Slough employer: Cadent Gas
Contact Detail:
Cadent Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Performance Lead - Hybrid + Company Car in Slough
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Performance Lead.
✨Tip Number 2
Prepare for the interview by diving deep into customer metrics and digital improvements. We should be ready to discuss how our analytical skills can drive performance and enhance customer experiences. Bring examples from past roles to back us up!
✨Tip Number 3
Show off our coaching skills! Think of ways we’ve helped teams improve their performance in customer service. This role is all about enhancing experiences, so let’s highlight our ability to uplift others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in being part of the team at this leading utility provider.
We think you need these skills to ace Customer Performance Lead - Hybrid + Company Car in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your background in customer service. We want to see how your experience aligns with enhancing customer experiences and performance, so don’t hold back on those relevant examples!
Be Data-Driven: Since this role involves analysing customer metrics, it’s crucial to showcase your analytical skills. We love numbers, so include any specific metrics or achievements that demonstrate your ability to drive digital improvements.
Tailor Your Application: Take a moment to customise your application for this role. We’re looking for someone who understands the unique challenges of the utility sector, so make sure your application reflects that understanding.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Customer Performance Lead!
How to prepare for a job interview at Cadent Gas
✨Know Your Metrics
Make sure you brush up on key customer metrics relevant to the role. Understand how they impact customer experience and performance, as this will show your analytical skills and readiness to drive improvements.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams in the past. Highlight specific situations where your guidance led to improved customer service outcomes, as this aligns perfectly with what the company is looking for.
✨Embrace Digital Improvements
Familiarise yourself with the latest digital tools and trends in customer service. Be ready to discuss how you can leverage technology to enhance customer experiences, which is a key part of the role.
✨Diversity and Inclusion Matters
Research the company's commitment to diversity and inclusion. Be prepared to share your thoughts on how diverse teams can improve customer performance and how you can contribute to this culture.
