At a Glance
- Tasks: Own and enhance IT services, ensuring top-notch performance and availability.
- Company: Join Cadent, a leader in the UK energy sector focused on innovation.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working, and generous holiday.
- Other info: Diversity and inclusion are at our core; all backgrounds welcome!
- Why this job: Make a real impact on customer-focused IT services and drive positive change.
- Qualifications: Experience in IT service management and strong communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
Own the service. Drive the experience. Deliver excellence. As our Service Owner Specialist, you’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement. This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Why you'll love this role:
- Service Leadership – Own the performance and integrity of critical IT services.
- Operational Impact – Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence – Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement – Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration – Work across IT, business, and supplier teams to deliver results.
What you'll bring:
- Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.
At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion:
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
Service Owner Specialist employer: Cadent Gas
At Cadent, we pride ourselves on being an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a Service Owner Specialist, you'll enjoy a range of benefits including a generous pension scheme, flexible working options, and a commitment to your professional development through funded learning opportunities. Our inclusive culture celebrates diversity and supports a healthy work-life balance, making Cadent a fantastic place to grow your career while contributing to a greener future for the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Service Owner Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cadent Gas values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cadent Gas might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cadent Gas!
✨Direct Apply to Cadent Gas
Let's not forget to apply directly through the Cadent Gas website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Owner Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cadent Gas.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cadent Gas. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cadent Gas
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
