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- Tasks: Lead the delivery and performance of IT services, ensuring 24/7 availability and incident resolution.
- Company: Join Cadent, a key player in the UK energy sector, driving innovation for a greener future.
- Benefits: Enjoy flexible working, annual bonuses, generous holidays, and career development opportunities.
- Why this job: Make a real impact on customer-focused IT services while collaborating with diverse teams.
- Qualifications: Experience in IT service management, strong communication skills, and ITIL Foundation qualification required.
- Other info: Diversity is valued; all backgrounds are encouraged to apply!
The predicted salary is between 36000 - 60000 £ per year.
Own the service. Drive the experience. Deliver excellence.
Be the operational heartbeat behind our IT services.
As our Service Owner Specialist, you\’ll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you\’ll be the go-to expert for operational excellence, incident resolution, and continuous improvement.
This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Why you will love this role:
- Service Leadership– Own the performance and integrity of critical IT services.
- Operational Impact– Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence– Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement– Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration– Work across IT, business, and supplier teams to deliver results.
What you\’ll bring:
- Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.
At Cadent, we\’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We\’re making a difference through innovation and new ways of working. Together, we\’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What\’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that\’s why we\’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life\’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don\’t meet every requirement? No problem! If you\’re excited about this opportunity but your experience doesn\’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\’s Engagement Network (M.E.N) – can\’t wait to welcome you!
What\’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home – Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
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Service Owner Specialist employer: Cadent Gas
Contact Detail:
Cadent Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Owner Specialist
✨Tip Number 1
Familiarise yourself with ITIL principles and frameworks, as they are crucial for the Service Owner Specialist role. Understanding how to apply these concepts in real-world scenarios will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the IT service management field, especially those who have experience with third-party providers. Engaging in conversations can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've led service improvements or resolved incidents in previous roles. Being able to articulate your impact on service delivery will set you apart from other candidates.
✨Tip Number 4
Research Cadent's current IT services and any recent initiatives they've undertaken. Showing that you understand their operations and challenges will demonstrate your genuine interest in the role and the company.
We think you need these skills to ace Service Owner Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT service management experience, particularly in multi-sourced environments. Emphasise your background in managing third-party service providers and SLAs, as well as any relevant qualifications like ITIL Foundation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how your leadership skills can drive improvements in IT services. Mention specific examples of how you've successfully led teams or projects in the past.
Showcase Communication Skills: Demonstrate your excellent communication skills by providing examples of how you've translated technical issues into business language. This is crucial for engaging with senior stakeholders and vendors.
Highlight Continuous Improvement Initiatives: Discuss any experiences you have with leading service reviews, audits, or performance reporting. Show how you've contributed to continuous improvement in previous roles, which aligns with the expectations for this position.
How to prepare for a job interview at Cadent Gas
✨Understand the Role
Make sure you have a clear understanding of what a Service Owner Specialist does. Familiarise yourself with the responsibilities outlined in the job description, such as managing third-party providers and ensuring service availability. This will help you articulate how your experience aligns with the role.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and influence teams. Discuss specific instances where you've managed change or improved service delivery. Highlight your experience in stakeholder engagement, as this is crucial for the role.
✨Be Ready for Technical Questions
Since the role requires technical insight, brush up on IT service management concepts, especially related to ITIL and Agile methodologies. Be prepared to discuss how you've applied these frameworks in previous roles and how they can benefit the company.
✨Emphasise Continuous Improvement
Discuss your approach to continuous improvement and how you've implemented service reviews or audits in the past. Share any metrics or outcomes that showcase your success in enhancing service performance, as this aligns with the company's focus on operational excellence.
