At a Glance
- Tasks: Deliver outstanding customer service and resolve enquiries with a proactive approach.
- Company: Join a diverse and inclusive team at a leading customer support provider.
- Benefits: Enjoy a competitive salary, annual bonus, and generous holiday allowance.
- Other info: Flexible working options and strong commitment to diversity and inclusion.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Previous customer service experience is essential; contact centre experience is a plus.
The predicted salary is between 25000 - 30000 £ per year.
Make a real difference in every customer interaction. We’re looking for a Customer Contact Support Advisor to join our team on a 6‑month fixed term contract, delivering outstanding service across a range of customer enquiries and complaints while supporting operational excellence and continuous improvement. This is a full‑time role, working Monday to Friday on a shift rota between 8:00am and 8:00pm. The role is based at our Ansty office (CV7 9JU), with free onsite parking available.
What you’ll be doing
- Manage customer enquiries and complaints across multiple channels
- Ensure every customer interaction is handled to a high standard
- Take ownership of customer cases from initial contact through to resolution
- Investigate queries and complaints, ensuring accurate and timely outcomes
- Support operational excellence
- Maintain accurate customer records and case notes
- Ensure compliance with company policies and procedures
- Identify opportunities to improve processes and customer experiences
- Work collaboratively with colleagues and stakeholders across the business
What you’ll bring
You’ll be customer focused, proactive, and passionate about delivering excellent service. You’ll be comfortable managing a varied workload and handling a range of customer interactions professionally and effectively.
Experience
- Previous customer service experience is essential
- Experience in a contact centre is desirable
- Experience handling customer cases or complaints would be advantageous
Skills
- Strong communication and interpersonal skills
- Excellent problem‑solving and decision‑making abilities
- Ability to manage customer interactions professionally and empathetically
- Confidence using computer systems and Microsoft Office
- Ability to build effective working relationships across teams
Drug and Alcohol Testing
All successful candidates will be required to undergo drug and alcohol screening as part of the pre‑employment process. This is a zero‑tolerance policy, and any non‑negative result may result in the withdrawal of an offer in line with company policy.
What’s In It for You
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Diversity and Inclusion
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
Customer Contact Support in Rugby employer: Cadent Gas
Join a dynamic team at our Ansty office, where we prioritise exceptional customer service and operational excellence. As a Customer Contact Support Advisor, you'll benefit from a supportive work culture that values diversity and inclusion, alongside generous perks such as a double-matched pension scheme, 25 days of holiday, and career development opportunities. With a focus on employee growth and a commitment to celebrating life's special moments, we offer a rewarding environment for those passionate about making a difference in customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Support in Rugby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadent Gas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadent Gas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Support in Rugby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadent Gas:Your cover letter is your chance to shine! Tell us why you want to work at Cadent Gas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadent Gas!
How to prepare for a job interview at Cadent Gas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
