At a Glance
- Tasks: Support technical operations and ensure smooth day-to-day activities.
- Company: Join Cadent, a forward-thinking company focused on operational excellence.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working, and generous holiday.
- Other info: Diversity-focused workplace with excellent career development opportunities.
- Why this job: Be at the heart of a dynamic team, driving continuous improvement and high-quality service.
- Qualifications: Administrative experience, strong organisation skills, and IT confidence required.
Provide the support that keeps our technical operations running smoothly. As our Technical Support Administrator, you'll play a key role in supporting the day-to-day operation of Cadent's technical and operational teams. This isn't just about administration – it's about ensuring activities run efficiently, data is accurate and key processes are delivered to a high standard. This is a permanent role, where you'll provide essential administrative and coordination support across a wide range of activities including compliance, data management, project tracking and stakeholder engagement. You'll work closely with operational teams, helping to keep systems, processes and workloads running effectively. You'll be at the heart of the team, supporting both technical delivery and business operations, while contributing to continuous improvement and high‑quality service delivery.
Why you'll love this role:
- Operational Support – Provide administrative support across technical and operational activities, ensuring smooth day‑to‑day delivery.
- Data & Systems Management – Maintain accurate data across systems, supporting reporting, compliance and decision making.
- Project Coordination – Track and support project activity, including progress updates, scheduling and closure.
- Stakeholder Engagement – Liaise with internal teams, customers and external partners to coordinate activity and resolve queries.
- Compliance & Governance – Support compliance processes, records management and audit readiness.
- Procurement & Finance Support – Raise purchase orders, approve invoices and support financial processes.
- Continuous Improvement – Contribute to improving processes, systems and ways of working across the team.
What you'll bring:
- Administrative Experience – Experience working in an administrative or business support role.
- Strong Organisation Skills – Ability to manage multiple tasks, prioritise workload and meet deadlines.
- Attention to Detail – High level of accuracy in data entry, reporting and record keeping.
- IT & Systems Confidence – Comfortable using Microsoft Office, Excel and business systems.
- Stakeholder Skills – Ability to communicate clearly and work with a range of internal and external stakeholders.
- Problem Solving Approach – Ability to identify issues and support practical solutions.
- Team Collaboration – Strong team player with a proactive and supportive mindset.
What's In It for You
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life's special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Diversity and Inclusion
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community and the Men’s Engagement Network – welcome you to join us.
Technical Support Administrator in Norwich employer: Cadent Gas
Cadent Gas is an exceptional employer, offering a dynamic work environment in Coventry where you can make a significant impact on the UK's energy landscape. With structured training options, generous holiday allowances, and a supportive culture that prioritises family-friendly policies, employees are empowered to grow and thrive in their careers while enjoying a competitive benefits package, including an annual bonus and pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Administrator in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadent Gas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadent Gas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Administrator in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadent Gas:Your cover letter is your chance to shine! Tell us why you want to work at Cadent Gas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadent Gas!
How to prepare for a job interview at Cadent Gas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
