At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve issues on-site.
- Company: Cadent Gas, a leader in the gas industry focused on customer experience.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a dynamic team dedicated to improving customer satisfaction.
- Why this job: Make a real difference in customer experiences while leading a passionate team.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 30000 - 32000 £ per year.
Cadent Gas is seeking a Customer Experience Supervisor to lead a team of 5-6 Customer Liaison Officers.
You will provide day-to-day guidance, coaching and support to ensure exceptional, consistent and compassionate service throughout our works programmes.
This is a leadership role at the front line, with on-site engagement and escalation resolution to protect the customer experience.
Working with planning, operations and delivery teams, you will use insights to drive improvements, reduce
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Frontline Customer Experience Leader (On‑Site) in Liverpool employer: Cadent Gas
Cadent Gas is an exceptional employer, offering a dynamic work environment in Coventry where you can make a significant impact on the UK's energy landscape. With structured training options, generous holiday allowances, and a supportive culture that prioritises family-friendly policies, employees are empowered to grow and thrive in their careers while enjoying a competitive benefits package, including an annual bonus and pension scheme.
