At a Glance
- Tasks: Lead a team to deliver exceptional customer service and resolve escalations on-site.
- Company: Cadent Gas, committed to customer-first experiences and continuous improvement.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: Join a forward-thinking company with a focus on community engagement.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Experience in customer service and strong leadership skills.
The predicted salary is between 30000 - 35000 £ per year.
Cadent Gas is seeking a Customer Experience Supervisor to lead a team of 5–6 Customer Liaison Officers, providing day-to-day coaching and support to ensure customers receive exceptional, compassionate service throughout our works programmes.
You’ll be out in the field with your team—visible on site, engaging with customers face to face, resolving escalations, and ensuring every interaction reflects our customer-first approach and commitment to continuous improvement.
Frontline CX Supervisor: Lead Field Team employer: Cadent Gas
Cadent Gas is an exceptional employer, offering a dynamic work environment in Coventry where you can make a significant impact on the UK's energy landscape. With structured training options, generous holiday allowances, and a supportive culture that prioritises family-friendly policies, employees are empowered to grow and thrive in their careers while enjoying a competitive benefits package, including an annual bonus and pension scheme.
