At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and resolve escalations.
- Company: Dynamic company focused on community engagement and customer satisfaction.
- Benefits: Competitive salary, leadership development, and the chance to make a real impact.
- Other info: Enjoy variety in your day with hands-on team management and community interaction.
- Why this job: Be the difference for customers and support communities during disruptions.
- Qualifications: Strong leadership skills and a background in customer service.
The predicted salary is between 30000 - 40000 £ per year.
Be the difference customers remember for all the right reasons. As a Customer Experience Supervisor, you’ll lead a team of 5‑6 Customer Liaison Officers, providing day‑to‑day guidance, coaching and support to ensure customers receive exceptional, consistent and compassionate service throughout our works programmes.
This is a leadership role at the front line. You’ll be out in the field with your team — visible on site, engaging with customers face to face, resolving escalations, and ensuring every interaction reflects our customer‑first approach. Your supervision, quality checks and mentoring will build capability, confidence and professionalism within your team.
You don’t need experience in utilities, GDNs or mains replacement. We’re looking for strong people leaders with excellent customer service backgrounds who can motivate others, manage performance, and handle sensitive customer situations with empathy and clarity.
Working closely with planning, operational and delivery teams, you’ll make sure the customer perspective shapes how we work. Using insights and feedback, you will identify trends, risks and opportunities for improvement, reducing complaints, raising satisfaction, and ensuring communities feel supported and informed.
Why you’ll love this role:
- Lead with Purpose: Supervise, develop and inspire a team of Customer Liaison Officers delivering consistently great customer experiences.
- Make a Real Impact: Support households and communities through periods of disruption while ensuring they feel informed, respected and reassured.
- Variety Every Day: Spend time on site with your team, manage escalations, coach colleagues and build positive local relationships.
- Continuous Improvement: Use customer insight and real‑time feedback to influence delivery, raise standards and improve outcomes.
- Community Connection: Represent the customer voice, build trust face to face, and foster strong relationships with local residents and stakeholders.
Customer Experience Supervisor in Ellesmere Port employer: Cadent Gas
As a Customer Experience Supervisor, you will thrive in a dynamic work environment that prioritises exceptional service and community engagement. Our company fosters a supportive culture where leadership is encouraged, and employee growth is paramount, offering continuous training and development opportunities. With a focus on making a real impact in the lives of customers and communities, you will enjoy a fulfilling role that values your contributions and empowers you to lead with purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Supervisor in Ellesmere Port
✨Tip Number 1
Get out there and network! Attend local events or industry meet-ups where you can connect with people in the customer service field. Building relationships can lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Practice your pitch! When you meet someone, be ready to share your experience and what makes you a great fit for a Customer Experience Supervisor role. Keep it concise and engaging to leave a lasting impression.
✨Tip Number 3
Don’t shy away from social media! Use platforms like LinkedIn to showcase your skills and connect with hiring managers. Engage with posts related to customer service to get noticed by the right people.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make a difference. Your application will stand out when you show genuine interest in our mission and values.
We think you need these skills to ace Customer Experience Supervisor in Ellesmere Port
Some tips for your application 🫡
Show Your Leadership Skills:In your application, highlight any experience you have in leading teams or mentoring others. We want to see how you can inspire and motivate a group, so share specific examples that showcase your leadership style.
Emphasise Customer Service Experience:Since this role is all about exceptional customer service, make sure to detail your background in this area. We’re looking for stories that demonstrate your ability to handle sensitive situations with empathy and clarity, so don’t hold back!
Be Authentic:Let your personality shine through in your written application. We value authenticity, so be yourself and express why you’re passionate about delivering great customer experiences. This will help us get to know the real you!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Cadent Gas
✨Know Your Customer Experience
Make sure you understand what exceptional customer service looks like. Research the company’s approach to customer experience and be ready to discuss how you can lead a team to deliver that. Think about examples from your past where you've made a positive impact on customer satisfaction.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you motivate and support your team. Have specific examples ready that demonstrate your ability to coach others, manage performance, and handle sensitive situations with empathy. This role is all about leading by example!
✨Engage with Real Scenarios
Be ready to discuss real-life scenarios where you’ve resolved customer escalations or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showing how you’ve turned challenges into opportunities for improvement.
✨Emphasise Community Connection
Since this role involves building relationships with local residents and stakeholders, think about how you can represent the customer voice effectively. Prepare to share your thoughts on community engagement and how you would ensure customers feel informed and respected during disruptions.
