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- Tasks: Shape exceptional customer experiences and drive performance across Cadent’s network.
- Company: Join Cadent, a leader in the future of UK energy.
- Benefits: Enjoy an annual bonus, flexible working, and generous holiday options.
- Other info: Diversity and inclusion are at our core; all backgrounds welcome!
- Why this job: Make a real impact on customer satisfaction and innovation.
- Qualifications: Experience in customer experience leadership and strong data management skills.
The predicted salary is between 36000 - 60000 £ per year.
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Be the Voice of Change for Our Customers
As a Customer Liaison Officer (CLO), you’ll be at the heart of how we deliver exceptional customer experiences across Cadent’s network. This isn’t just about supporting customers – it’s about shaping how we engage, respond, and continuously improve. You’ll coach and guide external CLOs, interpret performance data, and champion best practice to ensure our customer journey is proactive, consistent, and impactful.
You’ll work closely with Local Delivery Partners (LDPs), internal teams, and the wider CLO community to drive performance, embed Cadent’s customer standards, and deliver on our ambitious Customer Plan. From analysing insights to supporting network incidents, you’ll be a trusted lead who brings clarity, structure, and energy to every customer touchpoint.
Why you will love this role:
Customer Impact – Shape how we deliver customer excellence across the network, ensuring every interaction reflects our values.
Coaching & Leadership – Support and develop external CLOs, sharing knowledge and building capability across the community.
Performance Insight – Use data to drive improvement, monitor KPIs, and support strategic decision-making.
Stakeholder Collaboration – Build strong relationships with LDPs and internal teams to align on goals and deliver results.
Proactive Delivery – Lead the adoption of our proactive customer journey, ensuring service levels meet Cadent’s playbook standards.
Continuous Improvement – Identify opportunities for innovation and process change, promoting best practice across the network.
What you will bring:
- Proven experience in leading or improving customer experience outcomes, with a track record of driving satisfaction.
- Strong data management skills – able to interpret insights and communicate key messages effectively.
- Experience in managing performance across a varied workforce, ideally in a regulated environment.
- Excellent stakeholder management and communication skills.
- Ability to be mobile across the network to support LDPs and CLOs in delivering key customer touchpoints.
- Valid UK Driving Licence.
- Accreditation with a relevant professional body is desirable.
At Cadent, we’re thrilled to be part of the future of UK energy!
We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.
We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.
We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men\’s Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Home – Cadent Gas Ltd
Be part of something big. Help shape the future of gas for generations to come.
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Customer Liaison Officer employer: Cadent Gas
Contact Detail:
Cadent Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current CLOs on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Cadent’s values and customer journey. Be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate – you’re the one they need!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your achievements and how they relate to improving customer experiences. The more comfortable you are, the better you’ll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Cadent team. Let’s get you that job!
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Liaison Officer role. Highlight your customer experience outcomes and any data management skills you've got – we want to see how you can drive satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer experiences and how you can contribute to Cadent’s ambitious Customer Plan. Keep it engaging and personal – let us know what makes you tick!
Showcase Your Data Skills: Since this role involves interpreting performance data, make sure to mention any relevant experience you have with data analysis. We love seeing candidates who can turn insights into action, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, you’ll get to explore more about Cadent while you’re at it!
How to prepare for a job interview at Cadent Gas
✨Know Your Customer Impact
Before the interview, dive deep into how Cadent delivers customer excellence. Be ready to discuss specific examples of how you've shaped customer experiences in your previous roles. This shows you understand the importance of the customer journey and are prepared to contribute.
✨Data is Your Best Friend
Brush up on your data management skills! Be prepared to talk about how you've used performance data to drive improvements in customer satisfaction. Bring examples of KPIs you've monitored and how they influenced your decision-making.
✨Showcase Your Coaching Skills
As a CLO, you'll be guiding others. Think of times when you've coached or supported colleagues in improving their performance. Share these stories during the interview to demonstrate your leadership capabilities and commitment to developing others.
✨Build Relationships
Stakeholder collaboration is key in this role. Prepare to discuss how you've built strong relationships with various teams or partners in the past. Highlight your communication skills and any strategies you've used to align goals and deliver results.