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- Tasks: Support coordination of engineering workforce and ensure smooth field operations.
- Company: Join Cadent, a leader in the future of UK energy.
- Benefits: Enjoy competitive salary, annual bonus, flexible working, and career development.
- Why this job: Be a key player in shaping a cleaner, greener future for millions.
- Qualifications: Customer service experience and strong problem-solving skills required.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 26109 - 30714 £ per year.
Location: Hybrid between Head office (CV7 9JU) & home
Advertised Salary: £26,109-£30,714 depending on skills & experience
Job Function: Operations
Working Hours: 37
Contract Type: Fixed term contract
Posting End Date: 2/2/26
Hybrid working between Ansty Park head office near Coventry (CV7 9JU) and home - typically 2–3 days per week in the office.
Help Keep Our Field Operations Running Smoothly. We’re looking for a Planning and Scheduling Support Officer to join our team and play a vital role in supporting the coordination of our engineering workforce. This position is central to ensuring our field activities run efficiently, customer commitments are met, and any on‑the‑day challenges are managed professionally and effectively. If you’re calm under pressure, thrive in a fast‑paced environment, and bring strong scheduling and dispatch expertise, this could be the perfect opportunity for you.
Why you’ll love this role:
- High‑Pressure Coordination: Work in a busy, fast‑moving environment with a high volume of incoming calls, maintaining a calm and professional approach at all times.
- Operational Problem Solving: Multi‑task effectively while applying logical, efficient decision‑making to help resolve on‑day challenges.
- Stakeholder Communication: Use your strong communication and interpersonal skills to build relationships with engineers, customers, and wider operational teams.
- Right First Time Data: Ensure all information captured from the field is accurate, timely, and compliant with processes.
- Coaching & Support: Support and coach colleagues to help the team meet individual, team, and departmental goals.
- Real‑Time Scheduling Management: Acknowledge, monitor, and support the dispatch of daily work to engineers, ensuring all jobs are aligned with schedules and attended to within agreed times.
- Agile Response: Respond quickly and effectively to emerging situations, acting as the first point of escalation for both customer and operational issues.
- System Expertise: Use the systems required for scheduling and dispatch with confidence - and support colleagues in using them effectively.
- Resilience Support: Assist the leadership team with resilience activities, including BCM and incident response.
What you will bring:
- Customer Service Understanding: Experience in customer service or operational coordination, working to targets and SLAs.
- Data Input Skills: Speed, accuracy, and attention to detail.
- Logical Problem Solver: Strong ability to analyse problems and resolve them quickly and effectively.
- Systems Confidence: Computer literate with a solid understanding of MS Office.
Ready to Make a Difference? If you’re excited to play a key role in enabling our operational teams and you meet the essential skills listed above, we’d love to hear from you. Apply now and help us keep our field operations running efficiently and effectively every day.
At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion: Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next? To be considered for this role, please submit your application with an up‑to‑date CV and our Talent Acquisition team will get in touch soon.
Planning and Scheduling Support in Coventry employer: Cadent Gas
Contact Detail:
Cadent Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Scheduling Support in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cadent. Understand their mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in scheduling and problem-solving can directly benefit their operations. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, be sure to highlight your ability to build relationships and communicate effectively. Use examples from past experiences where you’ve successfully managed stakeholder expectations or resolved conflicts.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Planning and Scheduling Support in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service understanding and scheduling expertise to show us you're the perfect fit for the Planning and Scheduling Support role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re excited about this opportunity. Share specific examples of how you've successfully managed high-pressure situations or resolved operational challenges in the past.
Showcase Your Systems Confidence: Since this role requires strong computer skills, mention any relevant software or systems you’ve used before. Let us know how comfortable you are with MS Office and any scheduling tools to demonstrate your readiness for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Cadent Gas
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Planning and Scheduling Support role. Familiarise yourself with the key responsibilities like operational problem-solving and real-time scheduling management. This will help you demonstrate your knowledge and show how your skills align with what they’re looking for.
✨Showcase Your Calm Under Pressure
Since this role involves high-pressure coordination, be prepared to discuss examples from your past where you successfully managed stressful situations. Share specific instances where you maintained professionalism while juggling multiple tasks or resolving on-the-day challenges.
✨Communicate Like a Pro
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Think about how you can build relationships with engineers and customers, and be ready to explain how you’ve done this in previous roles.
✨Demonstrate Your Systems Savvy
The job requires confidence in using scheduling and dispatch systems. Brush up on your MS Office skills and be ready to discuss any relevant software you’ve used in the past. If you have experience training others on these systems, definitely highlight that!
