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- Tasks: Lead IT support, influence service quality, and mentor a dynamic team.
- Company: Join Cadent, a forward-thinking company committed to operational excellence.
- Benefits: Enjoy a competitive salary, annual bonus, flexible working, and generous holiday.
- Why this job: Shape the future of IT support while making a real impact across networks.
- Qualifications: Technical expertise in IT systems and strong leadership skills required.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 45000 - 55000 £ per year.
Lead the technical expertise that keeps our digital operations running. As our IT Field Technical Specialist, you’ll be recognised as a technical leader within our IT Field Support service, bringing expertise, guidance and direction to ensure our colleagues receive exceptional IT support. This role goes far beyond resolving incidents: it’s about influencing service quality, driving operational excellence, and shaping how we deliver technology across all five Cadent networks. You’ll guide and support IT Field Analysts and Associates, helping prioritise workloads across business as usual and project delivery. You’ll analyse data and performance to identify improvements, ensure operational efficiency, and embed Cadent’s purpose, values and ambition across the team.
Why you’ll love this role:
- Operational Influence – Take a leading role in shaping how IT Field Support operates across all Cadent networks.
- End to End Responsibility – Oversee service performance, technical resolution, proactive maintenance, governance and documentation.
- Leadership Impact – Guide, support and mentor Field Analysts and Associates across BAU and project workloads.
- Cross Functional Collaboration – Work with IT, suppliers, operational teams and senior leaders to deliver seamless IT services.
- Continuous Improvement – Drive efficiency, increase first‑time‑fix rates and embed best practice across the field function.
What you’ll bring:
- Technical Expertise – Knowledge across networks, Microsoft operating systems, AD/Entra ID, M365, hardware, Intune/SCCM, AV, printing and IT security principles.
- Leadership Capability – Experience leading or supporting multidisciplinary technical teams, preferably within a multi‑sourced IT environment.
- Strong Communication Skills – Able to translate complex technical issues into clear business language.
- Service Excellence – Experience working in ITIL‑based environments with strong customer service at senior levels.
- Stakeholder Confidence – Ability to manage relationships with internal teams, senior leaders, suppliers and operational colleagues.
- Delivery Focus – Ability to manage workloads, drive performance, support incident resolution and maintain operational standards.
What’s In It for You:
- Annual bonus
- Company car
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Diversity and Inclusion: We value diversity and are committed to being an equitable employer. We support inclusive communities for women, LGBTQ+, ethnicity and religion, disability, military service, grief awareness and men’s engagement.
IT Field Technical Specialist in Coventry employer: Cadent Gas
Contact Detail:
Cadent Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technical Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at Cadent on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini presentation or a portfolio that highlights your technical expertise and past projects. This can really set you apart during interviews and showcase your leadership capabilities.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. Focus on translating complex tech issues into simple terms, as this is key for the role and will impress your interviewers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cadent team.
We think you need these skills to ace IT Field Technical Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Field Technical Specialist. Highlight your technical expertise and leadership experience, especially in multi-sourced IT environments. We want to see how you can influence service quality and drive operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've guided teams or improved service performance in the past. We love seeing your personality come through!
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear, concise language and avoid jargon where possible. We want to see how you can translate complex technical issues into business-friendly terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Cadent Gas
✨Know Your Tech Inside Out
As an IT Field Technical Specialist, you need to be well-versed in networks, Microsoft operating systems, and IT security principles. Brush up on your technical knowledge and be ready to discuss how you've applied it in real-world scenarios. This will show your expertise and confidence.
✨Showcase Your Leadership Skills
This role requires guiding and mentoring others, so be prepared to share examples of how you've led teams or supported colleagues in the past. Highlight your experience in a multi-sourced IT environment and how you've influenced service quality and operational excellence.
✨Communicate Clearly and Effectively
Strong communication skills are crucial for translating complex technical issues into business language. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to connect with non-technical stakeholders and enhance collaboration.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven efficiency and improved service delivery in previous roles. Share specific examples of how you've increased first-time-fix rates or implemented best practices, as this aligns perfectly with the expectations for this position.