At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries across multiple channels.
- Company: Join Cadent, a leader in shaping the future of UK energy.
- Benefits: Annual bonus, pension scheme, 25 days holiday, and flexible working options.
- Other info: Dynamic role with opportunities for career development and a supportive team environment.
- Why this job: Make a real impact in every customer interaction and enhance their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Make a real difference in every customer interaction. We are looking for a Customer Contact Support Advisor to join our team on a permanent basis, delivering outstanding service across a range of customer enquiries and complaints while supporting operational excellence and continuous improvement.
This is a full-time role, working Monday to Friday on a shift rota between 8:00am and 8:00pm. The role is based at our Ansty office (CV7 9JU), with free onsite parking available.
What you’ll love about this role
As Customer Contact Support, you will be at the heart of delivering an exceptional customer experience. You will manage customer interactions from initial contact through to resolution, ensuring every customer receives a professional, empathetic, and efficient service. This is a varied role where no two days are the same. You will work across multiple communication channels, collaborate with teams across the business, and contribute towards continuous improvement initiatives that enhance both customer satisfaction and operational performance.
What you’ll be doing
- Deliver outstanding customer service
- Manage customer enquiries and complaints across multiple channels
- Ensure every customer interaction is handled to a high standard
- Case management & resolution
- Take ownership of customer cases from initial contact through to resolution
- Investigate queries and complaints, ensuring accurate and timely outcomes
- Support operational excellence
- Maintain accurate customer records and case notes
- Ensure compliance with company policies and procedures
- Drive continuous improvement
- Identify opportunities to improve processes and customer experiences
- Work collaboratively with colleagues and stakeholders across the business
What you’ll bring
You will be customer focused, proactive, and passionate about delivering excellent service. You will be comfortable managing a varied workload and handling a range of customer interactions professionally and effectively.
Experience
- Previous customer service experience is essential
- Experience in a contact centre is desirable
- Experience handling customer cases or complaints would be advantageous
Skills
- Strong communication and interpersonal skills
- Excellent problem solving and decision making abilities
- Ability to manage customer interactions professionally and empathetically
- Confidence using computer systems and Microsoft Office
- Ability to build effective working relationships across teams
Good to know
Assessment Centre will take place at our Ansty office on Wednesday 8 July. Successful candidates will be expected to start on 17 August.
Additional Information
Drug and Alcohol Testing: Please note that all successful candidates will be required to undergo drug and alcohol screening as part of the pre-employment process. This is a zero-tolerance policy, and any non-negative result may result in the withdrawal of an offer in line with company policy.
Ready to make an impact?
If you’re passionate about delivering excellent customer service, enjoy solving problems, and want to make a real difference in every customer interaction, we’d love to hear from you. Join us as a Customer Contact Support Advisor and help create exceptional experiences for our customers every day.
About Cadent
At Cadent, we’re thrilled to be part of the future of UK energy. We have a clear roadmap to drive our performance and support the UK government in achieving net zero targets by 2050. We are shaping a cleaner, greener future for our 11 million customers, who are at the heart of everything we do.
What’s In It for You
We recognise that our people are our unsung heroes. For this role, we offer:
- Annual bonus
- Pension scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, with option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
Diversity and Inclusion
We value diversity and are committed to being an equitable employer. We encourage applicants from all backgrounds and experiences to apply.
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website.
Be part of something big. Help shape the future of gas for generations to come.
Customer Contact Support in Coventry employer: Cadent Gas
At Cadent, we pride ourselves on being an exceptional employer, offering a supportive work culture that values every team member's contribution. Located in Ansty, our Customer Contact Support Advisors enjoy a range of benefits including a generous annual bonus, flexible working options, and career development opportunities, all while playing a vital role in shaping a cleaner, greener future for our customers. Join us to make a meaningful impact in customer service and be part of a diverse team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Support in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadent Gas. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadent Gas before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Contact Support in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadent Gas:Your cover letter is your chance to shine! Tell us why you want to work at Cadent Gas specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadent Gas!
How to prepare for a job interview at Cadent Gas
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
