As our Service Owner Specialist, you'll be accountable for the end-to-end delivery and performance of IT services across a designated product line. From managing third-party providers to ensuring 24/7 service availability, you'll be the go-to expert for operational excellence, incident resolution, and continuous improvement.
This is a high-impact role where your leadership, technical insight, and stakeholder engagement will shape how Cadent delivers reliable, secure, and customer-focused IT services.
Why you'll love this role
- Service Leadership - Own the performance and integrity of critical IT services.
- Operational Impact - Ensure 24x7x365 service availability and rapid incident resolution.
- Strategic Influence - Collaborate with senior stakeholders and vendors to drive improvements.
- Continuous Improvement - Lead service reviews, audits, and performance reporting.
- Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results.
Extensive IT service management experience in a multi-sourced environment.
- Strong background in managing third-party service providers and SLAs.
- ITIL Foundation qualification (minimum).
- Proven ability to lead, influence, and manage change.
- Excellent communication skills with the ability to translate technical issues into business language.
- Experience with PRINCE2 and Agile methodologies.
- Strong customer service ethos and stakeholder engagement skills.
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Service Owner Specialist employer: Cadent Gas Ltd
Cadent Gas Ltd is an exceptional employer, offering a dynamic work environment where safety and reliability are paramount. With a strong emphasis on employee growth, you will benefit from career development opportunities, a competitive annual bonus, and generous holiday allowances, all while working alongside a skilled team dedicated to maintaining the integrity of our gas network across the UK.
