At a Glance
- Tasks: Deliver exceptional customer service and resolve enquiries efficiently.
- Company: Join Cadent, a leader in the UK energy sector.
- Benefits: Enjoy flexible working, generous holiday, and career development opportunities.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
- Why this job: Make a real impact while growing your skills in a supportive team.
- Qualifications: Customer-first mindset and strong communication skills are key.
The predicted salary is between 25000 - 30000 £ per year.
Deliver brilliant customer experiences. Grow your career. Make an impact every day. Be the front line of support for our customers - resolving enquiries, managing updates, and helping people get the right information quickly and confidently. As a Customer Contact Administrator, you'll play a vital role in delivering safe, reliable and efficient customer service across both telephone and written channels. This is a hybrid role, working 37 hours per week, Monday-Friday on a rota between 8am-8pm, with 3 days in the office and 2 from home. Part-time and flexible working will be considered.
What you’ll be doing:
- Resolving standard queries at first contact using agreed processes and guidance.
- Creating and updating customer records accurately in our systems (including SAP and internal databases).
- Providing clear, professional and empathetic communication.
- Supporting case progression, data accuracy and customer follow-up activity.
Why you’ll love this role:
- Make a real difference by providing fast, accurate and supportive responses to customers who need our help.
- Work across both calls and written communication, giving great variety to your day.
- Join a supportive, inclusive team that genuinely cares about your development, wellbeing and success.
- Grow your career with access to coaching, internal development programmes and progression routes across customer service, specialist functions and leadership.
- Benefit from a strong culture of continuous improvement, where your ideas really matter.
- Gain experience across multiple customer processes, systems and service areas—including the opportunity to support the National Gas Emergency Line as part of cross-flex activity.
Qualifications:
- Previous call-handling or contact-centre experience (preferred but not essential).
- A customer-first mindset, taking ownership of each contact from start to finish.
- Strong computer literacy and confidence learning new systems.
- Experience with SAP (advantageous).
- Excellent communication skills with the ability to support customers professionally and calmly.
- Strong attention to detail and accurate data entry skills.
- Ability to follow set procedures to deliver consistent outcomes.
- A proactive approach to spotting opportunities for improvement and supporting high-quality service.
If you’re confident speaking with customers and comfortable learning new systems, we can teach you the rest.
What’s In It For You:
- Pension Scheme double matched up to a total of 18% of salary.
- 25 days holiday, plus statutory days, and an option to buy more.
- An extra day off each year to celebrate life's special moments.
- Career development with funded learning options.
- Flexible working and strong ED&I commitments.
- Generous family policies and flexible benefits.
- Retail discounts, gym access, and more.
At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
Diversity and Inclusion:
Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon. To learn more about Cadent, visit our website at Be part of something big. Help shape the future of gas for generations to come.
Customer Contact Administrator in Coventry employer: Cadent Gas Ltd
At Cadent, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises employee development and wellbeing. As a Customer Contact Administrator, you'll enjoy flexible working arrangements, generous benefits including a double-matched pension scheme, and opportunities for career progression within a company committed to innovation and sustainability in the energy sector. Join us in making a meaningful impact while growing your career in a dynamic environment that values your contributions and ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Administrator in Coventry
✨Tip Number 1
Get to know the company! Before your interview, spend some time on Cadent's website. Understand their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you articulate how you'd handle various customer queries effectively.
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you can provide clear and empathetic responses to customers. Share examples from past experiences where you resolved issues or improved customer satisfaction.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Contact Administrator in Coventry
Some tips for your application 🫡
Show Your Customer-First Mindset:When writing your application, make sure to highlight your customer-first approach. Share examples of how you've taken ownership of customer interactions and resolved issues effectively. We want to see that you genuinely care about delivering brilliant customer experiences!
Be Clear and Professional:Since this role involves a lot of communication, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and professional language, and don’t forget to show a bit of empathy. We’re looking for someone who can connect with customers calmly and confidently.
Highlight Your Attention to Detail:Accuracy is key in this role, especially when it comes to data entry and managing customer records. In your application, mention any experience you have with maintaining accurate information and following set procedures. We appreciate candidates who can spot opportunities for improvement too!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being considered. Make sure your CV is up-to-date and tailored to the role. Remember, we’re excited to hear from you, so don’t hesitate to showcase your skills and enthusiasm for the position!
How to prepare for a job interview at Cadent Gas Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand how to handle queries effectively and the importance of empathy in communication. This will help you demonstrate your customer-first mindset during the interview.
✨Familiarise Yourself with SAP
If you have access to SAP or similar systems, take some time to get comfortable with them. Even if you haven't used SAP before, showing that you're proactive about learning new systems can impress the interviewers.
✨Practice Clear Communication
Since this role involves both phone and written communication, practice articulating your thoughts clearly. You might want to do mock interviews with a friend or family member to refine your responses and ensure you come across as professional and calm.
✨Show Your Attention to Detail
Prepare examples from your past experiences where your attention to detail made a difference. Whether it’s about accurate data entry or following procedures, being able to highlight these skills will show that you can deliver consistent outcomes.
