At a Glance
- Tasks: Manage IT service requests and maintain critical asset data for improved performance.
- Company: Join Cadent, a forward-thinking company focused on efficient IT services.
- Benefits: Enjoy competitive pay, growth opportunities, and a culture of continuous improvement.
- Other info: Collaborate with diverse teams and enhance user experiences across the organisation.
- Why this job: Make a real impact on IT services that support your colleagues every day.
- Qualifications: Experience in IT service management and strong analytical skills required.
The predicted salary is between 42525 - 51975 £ per year.
As a Service Request & Asset Management Analyst at Cadent, you'll play a key role in ensuring our IT services are efficient, well governed and aligned to business needs.
Working within our IT function, you'll help manage service requests, maintain critical service and asset data, and provide insight that supports operational performance across the organisation.
This is a varied role that combines service management, data analysis and continuous improvement.
You'll work closely with IT teams, service partners and business stakeholders to enhance the user experience, improve service delivery and maintain accurate records across our service catalogue and Configuration Management Database analysing trends and identifying recurring issues to supporting service reporting and asset governance, you'll contribute directly to the effective delivery of IT services across Cadent.
- Why you'll love this role
- Service Improvement Focus - Identify trends, recurring issues and improvement opportunities that enhance the experience of IT services.
- Data & Insight Driven - Use analysis and reporting to support decision-making, service performance and operational priorities.
- CMDB & Asset Visibility - Help maintain a trusted view of services, assets and technology dependencies across the organisation
- Cross-Functional Exposure - Work closely with Service Operations, Technology Strategy, Digital Risk & Security teams, suppliers and vendors
- Continuous Improvement Culture - Contribute to the ongoing development of service request processes, catalogue management and service reporting.
- Business Impact - Support the delivery of reliable and effective IT services that enable colleagues across Cadent to perform at their best.
- Service Management Knowledge
- Experience working within an IT service environment
- Understanding of IT Service Management principles and best practice
- Hands-on experience using Service Now, including service request management, ticket handling, reporting and service catalogue processes
- Knowledge of ITIL disciplines is desirable
- Analysis & Reporting Skills
- Experience identifying service trends and analysing operational data
- Ability to produce meaningful reports and service insights
- Strong attention to detail and accuracy
- CMDB & Asset Management Awareness
- Experience working with Configuration Management Databases (CMDBs)
- Understanding of the importance of asset visibility and service mapping
- Ability to support audits and maintain data quality standards
- Experience maintaining service and asset records within Service Now or similar ITSM platforms
- Stakeholder Engagement
- Strong communication skills with the ability to translate technical information into business-friendly language
- Experience working with multiple teams, suppliers and stakeholders
- Customer-focused approach to service delivery
- Continuous Improvement Mindset
- Passion for improving processes and service outcomes
- Ability to identify opportunities for optimisation and efficiency
- Experience supporting organisational change and service improvements
Ready to make an impact?
If you're passionate about service management, data quality and continuous improvement, this is an opportunity to help shape the IT services that support colleagues across Cadent every day.
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Service Request & Asset Mgmt. Analyst in Balsall Common employer: Cadent Gas Ltd
Cadent Gas Ltd is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to shape the future of data and analytics. With a strong focus on professional development, team members have access to growth opportunities and the chance to work on impactful projects that align with the company's strategic vision. Located in a dynamic environment, Cadent offers unique advantages such as flexible working arrangements and a commitment to employee well-being, making it a rewarding place to advance your career.
