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- Tasks: Join a fast-paced Dispatch Centre, managing job allocations and ensuring excellent service.
- Company: Cadent Gas is a leading gas distribution company, committed to safety and community support.
- Benefits: Enjoy free parking, electric vehicle charging, gym access, and various health and wellbeing services.
- Why this job: Be part of a vital team supporting the 4th emergency services and shaping the future of gas.
- Qualifications: Looking for methodical thinkers with strong problem-solving and interpersonal skills.
- Other info: Temporary role with potential for permanent placement; alternating shift patterns apply.
Reed Talent Solutions are working with Cadent Gas on the search for 10 Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre. You’ll be responsible for the “on day” allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.
Do you consider yourself to be a methodical and logical thinker? Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues? Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts? If you said yes yes yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.
What do you need to know about the role?
- Location: Ansty Park - Coventry (onsite full time)
- Contract: Temporary worker via Reed, with the opportunity to go permanent in the future
- Hourly pay rate: ÂŁ15.04 per hour
- Shift: Alternating shift pattern – 6:45am to 2pm, 6:45am to 3pm, 1:45pm to 9pm, and 8am to 6pm shifts – speak with Reed for the pattern
- Training hours: 7am to 3pm or 8am to 4pm in classroom training.
- Start date: Monday 25th March
- Recruitment process: telephone interview with Reed (competency based and situational based judgement) and 2 x online tests
What does a day in the life of a Dispatcher with Cadent Gas look like?
You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues. You’ll ensure jobs are in alignment with the engineers’ schedules for the day. And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.
What we ask from you?
We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community. We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.
Why apply?
Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.
Service Desk Dispatcher employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Dispatcher
✨Tip Number 1
Familiarise yourself with the Cadent Gas operations and their commitment to customer service. Understanding their values and how they operate will help you align your responses during the interview, showcasing that you're a good fit for their team.
✨Tip Number 2
Practice situational judgement scenarios that may come up during the telephone interview. Think about how you would handle various dispatching challenges, as this will demonstrate your problem-solving skills and ability to think on your feet.
✨Tip Number 3
Brush up on your multi-tasking abilities, especially with data entry across multiple screens. You might want to simulate a busy environment at home where you can practice managing different tasks simultaneously to prepare for the fast-paced nature of the role.
✨Tip Number 4
Network with current or former employees of Cadent Gas if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the recruitment process.
We think you need these skills to ace Service Desk Dispatcher
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Service Desk Dispatcher position. Highlight key skills such as logical thinking, problem-solving, and customer service that you possess.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise any previous experience in fast-paced environments, data entry, or customer service roles, and ensure your CV is clear and concise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Dispatcher position, and express your passion for safety and community service.
Prepare for the Interview: Anticipate questions related to competency and situational judgement that may arise during the telephone interview. Prepare examples from your past experiences that demonstrate your ability to handle challenges and work effectively under pressure.
How to prepare for a job interview at Cadent Gas Limited
✨Showcase Your Problem-Solving Skills
As a Dispatcher, you'll need to demonstrate your ability to think logically and solve problems on the spot. Prepare examples from your past experiences where you successfully managed challenges or resolved issues, especially in fast-paced environments.
✨Emphasise Customer Service Experience
Since the role involves regular communication with engineers and customers, highlight any previous roles where you provided excellent customer service. Be ready to discuss how you built strong relationships and handled difficult situations.
✨Familiarise Yourself with Shift Patterns
Understand the alternating shift patterns mentioned in the job description. Be prepared to discuss your flexibility and willingness to work these shifts, as this is crucial for the role.
✨Prepare for Competency-Based Questions
The recruitment process includes competency-based and situational judgement questions. Think of specific scenarios that showcase your skills in multi-tasking, data entry, and maintaining accurate records, as these are key aspects of the job.
