Emergency Call Handler (Contract)

Reed Talent Solution s are working with Cadent Gas on the search for 8 Emergency Call Handlers . You will be responsible for taking incoming calls and maintaining a safe and efficient service for our customers on the National Gas Emergency line.
Our customers are at the heart of everything we do, and our fantastic team strive to provide an excellent service to those who rely on us 24 hours a day, 7 days a week.

Who are Cadent Gas?
Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving it\’s net zero targets by 2050.
Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
Developing and maintaining excellent working relationships with both your immediate team and the wider business.
Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.

We are looking for individuals who have the below qualities:
Previous use of computer systems, including Microsoft packages.
72 per hour (this includes a 20.8% shift uplift) for week 1-12. 14 per hour.
Contract type: Temporary assignment via Reed Talent Solutions.
Shift pattern: Monday – Sunday shifts between 6.Contract: 6-month temporary assignment with a view to be extended to 9 months
Onsite/hybrid/remote: Full time on site