Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle emergency calls and ensure customer safety with excellent service.
- Company: Join Cadent Gas, a leader in shaping the UK's energy future.
- Benefits: Earn £15.72-£16.14 per hour with potential for contract extension.
- Why this job: Be part of a team making a real difference in customer safety and environmental impact.
- Qualifications: Strong communication skills and ability to make quick decisions under pressure.
- Other info: Full-time onsite role with shifts from 6.45am to 11pm, starting July 2025.
Reed Talent Solutions are working with Cadent Gas on the search for 8 Emergency Call Handlers. We are looking for enthusiastic individuals to join our growing team in a fast-paced Customer Centre. You will be responsible for taking incoming calls and maintaining a safe and efficient service for our customers on the National Gas Emergency line. Our customers are at the heart of everything we do, and our fantastic team strive to provide an excellent service to those who rely on us 24 hours a day, 7 days a week.
Who are Cadent Gas? Cadent are excited to be part of the future of UK energy! Cadent have a clear roadmap that will drive performance to the forefront of the industry and support the UK government in achieving its net zero targets by 2050. Cadent are making a difference through innovation and new ways of working. Cadent are shaping a cleaner, greener future for their 11 million customers whom they put at the heart of everything they do.
Your Responsibilities
- Taking incoming Gas Emergency line calls, providing a first-class experience to the customer, and ensuring that the correct action is taken to guarantee a safe and appropriate resolution.
- Creating the appropriate work orders off the back of customer calls into the Gas Emergency line.
- Handling all customer calls with the appropriate customer service technique, always demonstrating full engagement and customer awareness.
- Developing and maintaining excellent working relationships with both your immediate team and the wider business.
- Liaising with internal and external parties to ensure a successful resolution for the customer.
- Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and making suggestions for ongoing improvement.
About You
We are looking for individuals who have the below qualities:
- Ability to actively listen and communicate confidently and effectively.
- Experience in making accurate decisions under time pressure.
- Previous use of computer systems, including Microsoft packages.
- Desire to empathise with customers in a variety of circumstances.
Key Details:
- Start date: Monday 21st July 2025
- Pay rate: £15.72 per hour (this includes a 20.8% shift uplift) for week 1-12. From week 13 onwards it will be £16.14 per hour.
- Contract type: Temporary assignment via Reed Talent Solutions.
- Shift pattern: Monday - Sunday shifts between 6.45am - 11pm
- Contract: 6-month temporary assignment with a view to be extended to 9 months
- Location: Pilot Way Ansty Park, Coventry, CV7 9JU
- Onsite/hybrid/remote: Full time on site
If you are interested in this role or want to find out more, please reach out and send your application to us today with an updated CV.
Emergency Call Handler employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Call Handler
✨Tip Number 1
Familiarise yourself with the National Gas Emergency line and its procedures. Understanding the types of calls you might receive and the appropriate responses will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice active listening skills. Since the role requires effective communication, being able to show that you can listen attentively and respond appropriately will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions that assess your decision-making under pressure. Think of examples from past experiences where you had to make quick decisions and how you handled them.
✨Tip Number 4
Show your enthusiasm for customer service. Cadent Gas values a customer-centric approach, so be ready to discuss how you can contribute to their mission of providing excellent service to their customers.
We think you need these skills to ace Emergency Call Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Emergency Call Handler. Familiarise yourself with the skills required, such as effective communication and decision-making under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous customer service roles or experiences where you had to handle emergency situations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific qualities that make you a good fit, such as your ability to empathise with customers and your experience with computer systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Cadent Gas Limited
✨Show Your Customer Service Skills
As an Emergency Call Handler, you'll be at the forefront of customer interaction. Be prepared to demonstrate your ability to empathise with customers and handle their concerns effectively. Share examples from your past experiences where you provided excellent customer service.
✨Demonstrate Decision-Making Under Pressure
This role requires making quick and accurate decisions. During the interview, be ready to discuss situations where you've had to think on your feet. Highlight how you assessed the situation and what actions you took to resolve it.
✨Familiarise Yourself with Relevant Technology
Since the job involves using computer systems, including Microsoft packages, brush up on your tech skills. Mention any relevant experience you have with these tools during the interview to show you're prepared for the role.
✨Emphasise Teamwork and Communication
Building relationships with your team and other departments is crucial. Prepare to talk about how you've successfully collaborated with others in previous roles. This will show that you understand the importance of teamwork in providing a seamless service.