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- Tasks: Manage job allocations and support engineers in a fast-paced Dispatch Centre.
- Company: Join Cadent Gas, a key player in the energy sector, committed to safety and community.
- Benefits: Enjoy free parking, gym access, and various health and wellbeing services.
- Why this job: Be part of a vital service, shaping the future of gas while building strong relationships.
- Qualifications: Logical thinkers with problem-solving skills and a passion for customer service are encouraged to apply.
- Other info: Opportunity for permanent position after temporary contract; alternating shift patterns available.
Reed Talent Solutions are working with Cadent Gas on the search for 10 Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre. You’ll be responsible for the “on day” allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.
Do you consider yourself to be a methodical and logical thinker? Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues? Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts? If you said yes yes yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.
What do you need to know about the role?
- Location: Ansty Park - Coventry (onsite full time)
- Contract: Temporary worker via Reed, with the opportunity to go permanent in the future
- Hourly pay rate: ÂŁ15.04 per hour
- Shift: Alternating shift pattern – 6:45am to 2pm, 6:45am to 3pm, 1:45pm to 9pm, and 8am to 6pm shifts – speak with Reed for the pattern
- Training hours: 7am to 3pm or 8am to 4pm in classroom training.
- Start date: Monday 25th March
- Recruitment process: telephone interview with Reed (competency based and situational based judgement) and 2 x online tests
What does a day in the life of a Dispatcher with Cadent Gas look like?
You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues. You’ll ensure jobs are in alignment with the engineers’ schedules for the day. And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.
What we ask from you?
We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community. We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.
Why apply?
Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.
Dispatcher Customer Service employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher Customer Service
✨Tip Number 1
Familiarise yourself with the dispatching software and tools commonly used in the industry. Being able to demonstrate your technical competence during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice situational judgement scenarios that may arise in a dispatch role. Think about how you would handle various customer service challenges, as this will help you shine during the competency-based interview.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from past experiences where you successfully managed multiple tasks or resolved conflicts. This will highlight your suitability for the fast-paced environment.
✨Tip Number 4
Research Cadent Gas and their commitment to safety and community service. Being knowledgeable about the company’s values will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Dispatcher Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Dispatcher position. Highlight key skills such as logical thinking, problem-solving, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job. Emphasise any previous roles in customer service or dispatching, and include examples of how you've successfully managed multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your ability to work under pressure, your commitment to safety, and your passion for delivering excellent customer service.
Prepare for the Interview: Anticipate questions related to competency and situational judgement. Prepare examples from your past experiences that demonstrate your problem-solving abilities and how you handle challenging situations in a customer service context.
How to prepare for a job interview at Cadent Gas Limited
✨Showcase Your Customer Service Skills
Since the role involves regular communication with engineers and customers, be prepared to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or built strong relationships.
✨Demonstrate Logical Thinking
As a Dispatcher, logical thinking is crucial. Prepare to answer situational questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions and how you approached them methodically.
✨Familiarise Yourself with Shift Patterns
Understand the alternating shift patterns mentioned in the job description. Be ready to discuss your flexibility and willingness to adapt to these shifts, as this shows your commitment to the role.
✨Prepare for Competency-Based Questions
The recruitment process includes competency-based interviews. Review common competencies related to the role, such as multitasking and data entry skills, and prepare examples that demonstrate your proficiency in these areas.
