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- Tasks: Manage job allocations and support engineers in a fast-paced Dispatch Centre.
- Company: Join Cadent Gas, a key player in the energy sector, committed to safety and community.
- Benefits: Enjoy free parking, gym access, and various health and wellbeing services.
- Why this job: Be part of a vital service, build relationships, and develop your skills in a supportive environment.
- Qualifications: Logical thinkers with strong problem-solving and interpersonal skills are encouraged to apply.
- Other info: Opportunity for permanent position after temporary contract; alternating shift patterns available.
Reed Talent Solutions are working with Cadent Gas on the search for 10 Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre. You’ll be responsible for the “on day” allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.
Do you consider yourself to be a methodical and logical thinker? Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues? Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts? If you said yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.
What do you need to know about the role?
- Location: Ansty Park - Coventry (onsite full time)
- Contract: Temporary worker via Reed, with the opportunity to go permanent in the future
- Hourly pay rate: ÂŁ15.04 per hour
- Shift: Alternating shift pattern – 6:45am to 2pm, 6:45am to 3pm, 1:45pm to 9pm, and 8am to 6pm shifts – speak with Reed for the pattern
- Training hours: 7am to 3pm or 8am to 4pm in classroom training.
- Start date: Monday 25th March
- Recruitment process: telephone interview with Reed (competency based and situational based judgement) and 2 x online tests
What does a day in the life of a Dispatcher with Cadent Gas look like?
You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues. You’ll ensure jobs are in alignment with the engineers’ schedules for the day. And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.
What we ask from you?
We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community. We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.
Why apply?
Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.
Dispatcher employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the dispatching software and systems commonly used in the industry. Being able to demonstrate your technical competence during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Practice situational judgement scenarios that may arise in a dispatch role. Think about how you would handle various challenges, such as prioritising jobs or managing unexpected delays, as these are likely to come up in your interview.
✨Tip Number 3
Highlight your ability to work under pressure and manage multiple tasks simultaneously. Prepare examples from your past experiences where you've successfully juggled competing priorities, as this is crucial for a Dispatcher.
✨Tip Number 4
Show your enthusiasm for customer service and teamwork. Be ready to discuss how you’ve built strong professional relationships in previous roles, as this will resonate well with the values of Cadent Gas.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Dispatcher at Cadent Gas. Familiarise yourself with the job description and think about how your skills align with their requirements.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job description. Emphasise your logical thinking, problem-solving abilities, and any previous experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples of how you've successfully managed multiple tasks or resolved issues in previous roles.
Prepare for the Interview: Since the recruitment process includes a telephone interview with competency-based questions, practice answering common situational judgement questions. Be ready to discuss how you would handle specific scenarios related to the role.
How to prepare for a job interview at Cadent Gas Limited
✨Showcase Your Problem-Solving Skills
As a Dispatcher, you'll need to think logically and solve problems on the spot. Prepare examples from your past experiences where you've successfully navigated challenges, especially in fast-paced environments.
✨Demonstrate Customer Service Excellence
Since the role involves regular communication with engineers and customers, be ready to discuss how you prioritise customer service. Share specific instances where you've gone above and beyond to ensure customer satisfaction.
✨Familiarise Yourself with the Role's Requirements
Understand the key responsibilities of a Dispatcher, such as job allocation and managing schedules. Research Cadent Gas and their operations to show your genuine interest in the company and the role during the interview.
✨Prepare for Competency-Based Questions
Expect competency and situational judgement questions during the telephone interview. Use the STAR method (Situation, Task, Action, Result) to structure your answers, ensuring you highlight your relevant skills and experiences.
