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- Tasks: Manage job allocations and support engineers in a fast-paced Dispatch Centre.
- Company: Join Cadent Gas, a key player in the energy sector, committed to safety and community.
- Benefits: Enjoy free parking, gym access, and various health and wellbeing services.
- Why this job: Be part of a vital service, build relationships, and develop your skills in a supportive environment.
- Qualifications: Logical thinkers with strong problem-solving and interpersonal skills are encouraged to apply.
- Other info: Opportunity for permanent position after temporary contract; alternating shift patterns available.
Reed Talent Solutions are working with Cadent Gas on the search for 10 Dispatchers. You’ll join a growing team in a fast-paced Dispatch Centre. You’ll be responsible for the “on day” allocations of jobs either manually or system driven, ensuring jeopardies are managed correctly for all field resources. With training and development, you will become technically competent and will be able to provide an excellent service to both engineers and the public.
Do you consider yourself to be a methodical and logical thinker? Do you strive to deliver excellent customer service and wish to build strong professional relationships with your colleagues? Are you comfortable working on an alternating shift pattern with a mixture of early shifts and late shifts? If you said yes yes yes, then this could be the perfect opportunity for you to join an inclusive organisation and support the 4th emergency services.
What do you need to know about the role?
- Location: Ansty Park - Coventry (onsite full time)
- Contract: Temporary worker via Reed, with the opportunity to go permanent in the future
- Hourly pay rate: ÂŁ15.04 per hour
- Shift: Alternating shift pattern – 6:45am to 2pm, 6:45am to 3pm, 1:45pm to 9pm, and 8am to 6pm shifts – speak with Reed for the pattern
- Training hours: 7am to 3pm or 8am to 4pm in classroom training.
- Start date: Monday 25th March
- Recruitment process: telephone interview with Reed (competency based and situational based judgement) and 2 x online tests
What does a day in the life of a Dispatcher with Cadent Gas look like?
You’ll be in regular communication with engineers and customers to ensure all jobs are acknowledged and attended by the allocated time and assist with any issues. You’ll ensure jobs are in alignment with the engineers’ schedules for the day. And you’ll be the first point of contact for Network Supervisors and responsible for escalating issues to the relevant supervisor.
What we ask from you?
We are looking for candidates who thrive in fast-paced environments where you can use your logical thinking, problem solving, and interpersonal skills to ensure all jobs are attended within the required timeframe. You’ll need to be able to multi-task with data entry and analysis across 2 computer screens and multiple systems, as well as maintaining accurate records. Most importantly, we ask that you are passionate about the safety of your colleagues and your community. We ask that you are comfortable using electronic and paper map systems to support with your knowledge of an allocated region.
Why apply?
Be part of something big. Help shape the future of gas for generations to come. The site boasts free on-site parking including 67 electric vehicle charging points, chill out areas inside and out, coffee bar, onsite restaurant and a gym that is kitted out with all the latest equipment, which is free to use. A wide range of health and wellbeing services, engagement activities and employee support groups are also available.
Dispatcher employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatcher
✨Tip Number 1
Familiarise yourself with the dispatching software and tools commonly used in the industry. Understanding how to navigate these systems can give you a significant edge during the interview process.
✨Tip Number 2
Practice your communication skills, as you'll need to interact with engineers and customers regularly. Being able to convey information clearly and effectively will demonstrate your suitability for the role.
✨Tip Number 3
Prepare for situational judgement tests by reviewing common scenarios that Dispatchers face. Think about how you would handle various challenges, as this will help you perform better in the online assessments.
✨Tip Number 4
Show your enthusiasm for the role and the company during your telephone interview. Expressing your passion for customer service and community safety can set you apart from other candidates.
We think you need these skills to ace Dispatcher
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Dispatcher. Highlight key skills such as logical thinking, problem-solving, and customer service in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the Dispatcher role. Emphasise any previous roles in fast-paced environments and your ability to manage multiple tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your enthusiasm for working in a team and your commitment to safety and customer service, as these are crucial for the position.
Prepare for the Interview: Anticipate questions related to competency and situational judgement. Prepare examples from your past experiences that demonstrate your problem-solving abilities and how you handle pressure in a fast-paced environment.
How to prepare for a job interview at Cadent Gas Limited
✨Show Your Problem-Solving Skills
As a Dispatcher, you'll need to demonstrate your logical thinking and problem-solving abilities. Prepare examples from your past experiences where you've successfully managed challenges or resolved issues, especially in fast-paced environments.
✨Emphasise Customer Service
Highlight your commitment to delivering excellent customer service. Be ready to discuss how you’ve built strong professional relationships in previous roles and how you handle customer queries or complaints effectively.
✨Familiarise Yourself with the Role
Understand the key responsibilities of a Dispatcher at Cadent Gas. Research the company and be prepared to discuss how your skills align with their needs, particularly regarding job allocations and managing field resources.
✨Prepare for Competency-Based Questions
Since the interview will include competency-based and situational judgement questions, practice answering these types of questions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
