At a Glance
- Tasks: Be the first point of contact for IT support and solve technical issues.
- Company: Join Cadent, a leader in UK energy innovation.
- Benefits: Enjoy flexible working, generous holidays, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on employee well-being.
- Why this job: Make a real impact by helping colleagues stay connected and productive.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
Be the first line of support. Solve problems. Keep people connected. We are looking for x3 Service Desk Analysts to join us and help deliver seamless IT support across Cadent. As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly, delivering a smooth and professional experience every time. This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you’ll love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you’ll bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
Service Desk Analyst in Coventry employer: Cadent Gas Limited
At Cadent, we pride ourselves on being an exceptional employer, offering a collaborative culture where your contributions as a Service Desk Analyst will directly impact our colleagues and customers. With a strong commitment to continuous learning, flexible working options, and generous benefits including a double-matched pension scheme and career development opportunities, we ensure that our employees thrive both personally and professionally. Join us in shaping a cleaner, greener future while enjoying a supportive work environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Coventry
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cadent Gas Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cadent Gas Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Analyst in Coventry
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cadent Gas Limited:Your cover letter is your chance to shine! Tell us why you want to work at Cadent Gas Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cadent Gas Limited!
How to prepare for a job interview at Cadent Gas Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
