At a Glance
- Tasks: Be the first point of contact for IT support and solve technical issues.
- Company: Join Cadent, a leader in UK energy innovation.
- Benefits: Enjoy flexible working, generous holidays, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on employee well-being.
- Why this job: Make a real impact by helping colleagues stay connected and productive.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 24000 - 36000 € per year.
Be the first line of support. Solve problems. Keep people connected. We are looking for x3 Service Desk Analysts to join us and help deliver seamless IT support across Cadent. As our Service Desk Analyst, you’ll be the first point of contact for colleagues seeking technical assistance. You’ll provide remote troubleshooting, resolve incidents, and ensure requests are routed correctly, delivering a smooth and professional experience every time. This is a hands-on, customer-focused role where your communication skills, technical curiosity, and problem-solving mindset will make a real difference to how our teams work.
Why you’ll love this role:
- Frontline Impact – Be the face of IT support, helping colleagues resolve issues quickly and confidently.
- Technical Variety – Work across devices, applications, and systems in a dynamic environment.
- Collaborative Culture – Partner with internal teams and external vendors to deliver service excellence.
- Continuous Learning – Develop your skills and stay up to date with evolving technologies.
- Customer Focus – Champion a user-first approach to IT support.
What you’ll bring:
- Experience in a Service Desk or technical support environment.
- Strong communication and interpersonal skills.
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365.
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications.
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications.
- Organised, curious, and motivated to learn new technologies.
At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.
What’s In It for You
Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day – that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life’s special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
We support a healthy work-life balance and are open to flexible working options.
Diversity and Inclusion
Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent. We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!
What’s next?
To be considered for this role, please submit your application with an up-to-date CV and our Talent Acquisition team will get in touch soon.
Service Desk Analyst in Coventry employer: Cadent Gas Limited
At Cadent, we pride ourselves on being an exceptional employer, offering a collaborative culture where your contributions as a Service Desk Analyst will directly impact our colleagues and customers. With a strong commitment to continuous learning, flexible working options, and generous benefits including a double-matched pension scheme and career development opportunities, we ensure that our employees thrive both personally and professionally. Join us in shaping a cleaner, greener future while enjoying a supportive work environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Coventry
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cadent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common Service Desk scenarios. Think about how you'd troubleshoot issues with Windows OS or Office 365. The more you rehearse, the more confident you'll feel when it’s showtime!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when explaining your problem-solving process. Remember, you're applying for a customer-focused role, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Cadent team.
We think you need these skills to ace Service Desk Analyst in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in a Service Desk or technical support environment. We want to see how your skills align with the role, so don’t be shy about showcasing your knowledge of Windows OS, Active Directory, and ITSM tools!
Show Off Your Communication Skills:As a Service Desk Analyst, you'll be the first point of contact for colleagues. Use your application to demonstrate your strong communication and interpersonal skills. A friendly tone can go a long way in making a great first impression!
Highlight Problem-Solving Experience:We love a good problem-solver! Share examples of how you've tackled technical issues in the past. This will show us that you have the mindset we’re looking for to help keep our teams connected.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Cadent!
How to prepare for a job interview at Cadent Gas Limited
✨Know Your Tech
Brush up on your knowledge of Windows OS, Active Directory, and Office 365. Be ready to discuss how you've used these tools in past roles, as this will show your technical curiosity and problem-solving skills.
✨Practice Your Communication Skills
Since you'll be the first point of contact for colleagues, practice explaining technical issues in simple terms. Role-play with a friend or family member to ensure you can communicate clearly and confidently.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ServiceNow, be prepared to talk about it. If not, do a bit of research to understand how these tools work and how they can improve service delivery.
✨Show Your Customer Focus
Think of examples where you've gone above and beyond to help a customer or colleague. Highlighting your user-first approach will resonate well with the interviewers and demonstrate your commitment to delivering excellent support.
