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- Tasks: Lead initiatives to enhance customer experience and analyse performance metrics.
- Company: A leading energy provider in the UK focused on service excellence.
- Benefits: Competitive salary, annual bonus, pension scheme, and generous holiday allowance.
- Why this job: Make a real difference in customer service while enjoying a hybrid work model.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A leading energy provider in the UK is seeking a Customer Performance Specialist to enhance customer experience and improve service performance. This permanent, full-time position requires working in a hybrid model, combining remote and on-site work in East England or North London.
The successful candidate will lead initiatives, analyse customer metrics, and coach teams to excel in service delivery.
We offer competitive benefits, including an annual bonus, pension scheme, and extensive holiday allowance.
Hybrid Customer Performance Leader Drive Service Excellence in Coventry employer: Cadent Gas Limited
Contact Detail:
Cadent Gas Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Performance Leader Drive Service Excellence in Coventry
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Performance roles. Think about how your past experiences can showcase your ability to enhance customer experience and lead teams effectively.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive service excellence in previous roles. This will demonstrate your capability to analyse customer metrics effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hybrid Customer Performance Leader Drive Service Excellence in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer performance and service excellence. We want to see how you've made a difference in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Performance Specialist role. Share your passion for enhancing customer experience and any relevant metrics you've improved.
Showcase Your Analytical Skills: Since this role involves analysing customer metrics, be sure to mention any tools or methods you’ve used in the past. We love candidates who can demonstrate their ability to turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cadent Gas Limited
✨Know Your Metrics
Familiarise yourself with key customer performance metrics relevant to the energy sector. Be ready to discuss how you've used data to drive service excellence in previous roles, as this will show your analytical skills and understanding of the industry.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached teams to improve their service delivery. Highlight specific initiatives you led and the positive outcomes that resulted, as this aligns perfectly with the role's focus on enhancing customer experience.
✨Embrace the Hybrid Model
Since this position involves a hybrid working model, be prepared to discuss how you manage your time and productivity in both remote and on-site environments. Share any tools or strategies you use to stay connected and effective in a flexible work setting.
✨Align with Company Values
Research the company's values and mission. During the interview, express how your personal values align with theirs, especially regarding customer service and performance improvement. This will demonstrate your commitment to contributing positively to their team.
