Cadent is seeking a Customer Quality Support professional to drive consistent customer service standards across the West Midlands Network. The role focuses on quality monitoring, insight and assurance, with hybrid working between Ansty Park Coventry and Wolverhampton.
You will analyse customer interactions, report trends, and work with network teams to promote service excellence. The role offers a generous bonus, pension, and flexible working options, plus opportunities to develop and influence
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Hybrid Customer Quality & Insight Specialist in Willenhall employer: Cadent Foundation
At Cadent, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Our hybrid working model allows for flexibility while ensuring you are part of a dynamic team dedicated to delivering impactful projects in the North region. With ample opportunities for professional growth and development, along with a commitment to employee well-being, Cadent is the ideal place for those seeking meaningful and rewarding careers.
