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- Tasks: Be the go-to person for customers, resolving issues and ensuring a smooth home-buying experience.
- Company: Join a leading high-specification developer with a strong team culture.
- Benefits: Competitive salary, work-from-home Fridays, 25 days holiday, plus a birthday day off!
- Why this job: Make a real difference in customers' lives by providing exceptional aftercare support.
- Qualifications: Experience in customer service, strong communication skills, and a solutions-focused mindset.
- Other info: Dynamic role with opportunities for growth in the property and construction industry.
The predicted salary is between 28000 - 40000 £ per year.
This leading high specification developer are seeking a Customer Care Coordinator to join their successful team in making sure their purchasers have the best experience when purchasing a new home. With a well established team you will liaise with each customer assisting in any outstanding issues within their new home and working with the site managers on each project as well as directly employed maintenance operatives and contractors.
Key responsibilities:
- Be the main point of contact for customers reporting post completion issues or defects in their new homes, primarily via phone and email.
- Handle incoming and outgoing calls in a professional and empathetic manner, ensuring customer concerns are understood and managed appropriately.
- Log, manage, and monitor customer queries through the clixifix system, ensuring accurate records are kept and actions are followed up promptly, assigning contractors and chasing updates weekly.
- Liaise with internal departments including Construction, Technical, and Sales to resolve issues and provide timely updates to customers.
- Ensure all customer issues are resolved within agreed timeframes, while maintaining high levels of communication and service.
- Provide clear, regular updates to customers regarding the status of their queries or scheduled works.
- Escalate unresolved or complex issues to the Head of Customer Care where necessary.
- Support the team in delivering an exceptional after care experience that aligns with the company’s quality and service standards.
- Schedule end of warranty appointments and works for housing associations.
- Coordinate the Technician’s diary.
- Support the Head of Customer Care.
- Set up and manage plots on guided (online portal for customers) / clixifix (internal online portal).
- Set up completion packs for handovers, ensure completion logs for British gas and NPA are filled out on completion day.
- Log defects raised from audits or inspections.
- Liaise with clients to schedule appointments for home demo, completions, snag appointments etc.
Key skills and experience:
- Previous experience in a customer service or after-sales role, ideally within property, housing or construction.
- Excellent verbal and written communication skills.
- Strong organisational skills and the ability to manage multiple priorities.
- Confident in liaising with customers and contractors in a professional and empathetic manner.
- Experience using CRM systems and Microsoft Office suite (Word, Excel, Outlook).
- A calm, patient, and solutions-focused approach to handling customer concerns.
- Knowledge of Premier standards and property snagging/remedial processes is desirable.
- Excellent phone skills – confident, articulate, and professional with the ability to handle difficult conversations calmly and empathetically.
On offer:
- Competitive base salary between £35k - £40k.
- Work from home on Fridays with an early 3pm finish.
- A competitive salary reflective of experience.
- 25 days of annual holiday entitlement + a day off for your birthday if it falls within the working week.
- Discretionary bonus based on individual and company performance.
Customer Care Coordinator employer: Cadence Search Ltd
Contact Detail:
Cadence Search Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and customer care approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls with customers, it’s crucial to sound confident and empathetic. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about liaising with customers and contractors, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can handle customer concerns effectively.
Tailor Your Experience: We want to see how your previous experience in customer service or after-sales roles relates to this position. Be specific about your past roles and how they’ve prepared you for the Customer Care Coordinator position. Don’t just list your duties; show us how you excelled!
Be Organised: This job requires strong organisational skills, so make sure your application reflects that. Use bullet points or headings to structure your information clearly. This not only makes it easier for us to read but also shows off your ability to manage multiple priorities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Cadence Search Ltd
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles, especially in the context of property and construction. Be ready to discuss how you would handle common post-completion issues and demonstrate your understanding of the importance of empathy in customer interactions.
✨Familiarise Yourself with CRM Systems
Since the role involves using systems like clixifix, it’s a good idea to familiarise yourself with similar CRM tools. If you have experience with any CRM software, be prepared to share specific examples of how you used it to manage customer queries effectively.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. You might be asked to role-play a customer interaction, so think about how you would communicate updates or resolve issues. Highlight your ability to remain calm and professional, even in challenging conversations.
✨Demonstrate Organisational Skills
The role requires juggling multiple priorities, so come prepared with examples of how you've successfully managed various tasks in previous roles. Discuss any tools or methods you use to stay organised, and be ready to explain how you would prioritise customer issues in this position.
