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For Companies At a Glance
- Tasks: Lead a dynamic collections team and drive performance in a fast-paced environment.
- Company: Join a 5-star rated, rapidly growing UK debt recovery agency.
- Benefits: Competitive salary, career development opportunities, and a supportive team culture.
- Why this job: Make a real impact by leading a team and driving recovery results.
- Qualifications: Experience in collections management and strong leadership skills.
- Other info: Opportunity to grow with a company that values compliance and ethical standards.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a 5-star rated, fast-growing UK debt recovery agency. They are seeking an experienced Collections Manager to lead their collections team, drive performance, maintain compliance, and support the next phase of structured growth. This is a leadership role requiring strong commercial awareness, operational control, and the ability to deliver consistent recovery results.
Key Responsibilities
- Performance and Revenue: Oversee daily collections activity across all live ledgers. Drive recovery rates, fee yield, and case lifecycle efficiency. Monitor individual and team KPIs. Contribute toward achieving monthly revenue targets.
- Team Leadership: Lead, motivate and develop a team of collectors. Conduct regular 1-2-1 reviews and manage performance. Support recruitment and onboarding where required. Maintain a professional, accountable culture.
- Compliance and Standards: Ensure all activity aligns with UK debt recovery regulations, GDPR and industry best practice. Work with Quality Assurance on file audits and complaint management. Maintain high professional and ethical standards.
- Client and Case Oversight: Review complex or escalated matters. Support key client relationships where required. Provide guidance on escalation and pre-legal strategy. Proactively explore fee earning opportunities to increase revenue.
Collections Manager employer: Caddy Group Limited
Contact Detail:
Caddy Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Manager
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on a Collections Manager role that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to debt recovery and think about how your leadership style can align with their values. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've driven in previous roles. Use metrics to highlight how you’ve improved recovery rates or team performance – numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it gives you a chance to showcase your skills directly to us, making it easier for us to see how you fit into our team.
We think you need these skills to ace Collections Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Collections Manager role. Highlight your experience in leading teams, driving performance, and ensuring compliance. We want to see how your skills align with what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you’ve improved recovery rates or led a team to success. Numbers speak volumes, so include those KPIs where possible.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing personality, so let your enthusiasm come through!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Caddy Group Limited
✨Know Your Numbers
As a Collections Manager, you'll need to demonstrate your understanding of performance metrics. Brush up on key performance indicators (KPIs) related to collections, such as recovery rates and fee yield. Be ready to discuss how you've driven these metrics in your previous roles.
✨Showcase Leadership Skills
This role is all about leading a team, so be prepared to share specific examples of how you've motivated and developed your team in the past. Think about times when you conducted 1-2-1 reviews or managed performance issues, and how those experiences shaped your leadership style.
✨Understand Compliance Inside Out
Compliance is crucial in debt recovery, so make sure you’re familiar with UK regulations and GDPR. Be ready to discuss how you've ensured compliance in your previous roles and any strategies you've implemented to maintain high professional standards.
✨Client Relationship Management
Since this role involves supporting key client relationships, think about your experience in managing escalated matters or complex cases. Prepare to talk about how you've built and maintained strong client relationships and any strategies you've used to explore fee-earning opportunities.