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For Companies At a Glance
- Tasks: Deliver top-notch customer service and optimise processes for an amazing user experience.
- Company: Join Caddy Comps, the UK's leading online golf competition operator.
- Benefits: Flexible hybrid work, supportive team, and a chance to shape a growing brand.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Customer service experience and a passion for creating memorable experiences.
- Other info: Opportunity to explore various business areas like logistics and digital marketing.
The predicted salary is between 30000 - 42000 £ per year.
Caddy Comps is the UK’s leading Online Golf Competition operator, we’re all about turning big dreams into even bigger wins.
The Role
We’re searching for a Customer Service Representative to support in maintaining our 5* user experience at scale! The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so! They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology. The role is rota based, with one in three weekends worked, and a blend of daytime or afternoon/evening shifts. The role is Hybrid, with weekend and evening shifts worked from home, and Monday - Thursday daytime shifts in the office.
Tasks
- Ownership of end to end winner communication
- Communication with vendors & suppliers
- Follow ups on shipping, pre-orders, warranty claims and other chases
- Optimisation of our visual merchandising and online shopfront
Requirements
- Prior customer service experience with a passion for creating 5* memorable experiences for customers!
- Willing to work flexible hours with evening and weekend shifts required.
- Experience/interest in Golf preferred but not required.
Why Caddy Comps?
- A chance to shape the future of a fast-growing brand.
- A supportive, ambitious, and creative team.
Customer Service Specialist in Stamford employer: Caddy Comps
Contact Detail:
Caddy Comps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Stamford
✨Tip Number 1
Get to know Caddy Comps! Research their values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially those related to optimising processes or enhancing user experience. Being prepared will boost your confidence during the interview.
✨Tip Number 3
Network with current or former employees if you can. They can provide insider tips on what Caddy Comps values in a candidate and might even give you a heads-up on what to expect during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Caddy Comps team.
We think you need these skills to ace Customer Service Specialist in Stamford
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know why you're passionate about creating 5-star experiences for customers. Share any relevant experiences that highlight your dedication to customer service and how you’ve gone the extra mile in previous roles.
Tailor Your Application: Make sure to customise your application to fit the role of Customer Service Specialist. Highlight any skills or experiences that align with our needs, especially around communication and process optimisation. We love seeing candidates who take the time to connect their background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Caddy Comps!
How to prepare for a job interview at Caddy Comps
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve created memorable experiences for customers in the past. Think of specific examples that showcase your ability to handle challenges and turn them into positive outcomes.
✨Show Your Passion for Golf
Even if you don’t have extensive experience in golf, showing enthusiasm for the sport can set you apart. Do a bit of research on Caddy Comps and the golf industry. Mention any personal experiences or interests related to golf that could resonate with the team.
✨Be Tech-Savvy
Since the role involves optimising processes and using various tools, be prepared to discuss your familiarity with technology. Highlight any software or platforms you’ve used in previous roles that could be relevant, and express your willingness to learn new tools quickly.
✨Flexibility is Key
Caddy Comps requires flexibility with shifts, so be honest about your availability. If you’re open to working evenings and weekends, make sure to mention this during the interview. It shows that you’re committed and ready to adapt to the needs of the business.