At a Glance
- Tasks: Deliver top-notch customer service and optimise our online shopfront.
- Company: Join Caddy Comps, the UK's leading Online Golf Competition operator.
- Benefits: Flexible hybrid work, supportive team, and a chance to shape a growing brand.
- Other info: Opportunity to explore various business areas like logistics and digital marketing.
- Why this job: Be part of a dynamic team and create memorable experiences for customers.
- Qualifications: Prior customer service experience and a passion for 5* service.
The predicted salary is between 25000 - 30000 € per year.
Caddy Comps is the UK's leading Online Golf Competition operator, we're all about turning big dreams into even bigger wins.
We're searching for a Customer Service Representative to support in maintaining our 5* user experience at scale! The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so! They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.
The role is rota based, with one in three weekends worked, and a blend of daytime or afternoon/evening shifts. The role is Hybrid, with weekend and evening shifts worked from home, and Monday - Thursday daytime shifts in the office.
- Ownership of end to end winner communication
- Communication with vendors & suppliers
- Follow ups on shipping, pre-orders, warranty claims and other chases
- Optimisation of our visual merchandising and online shopfront
Requirements:
- Prior customer service experience with a passion for creating 5* memorable experiences for customers!
- Willing to work flexible hours with evening and weekend shifts required.
- Experience/interest in Golf preferred but not required.
Why Caddy Comps? A chance to shape the future of a fast-growing brand. A supportive, ambitious, and creative team.
Customer Service Specialist employer: Caddy Comps
Caddy Comps is an exceptional employer, offering a dynamic work environment where creativity and ambition thrive. As a Customer Service Specialist, you'll be part of a supportive team dedicated to delivering a 5* user experience while enjoying the flexibility of hybrid working arrangements. With opportunities for personal growth and the chance to influence the future of a rapidly scaling brand, Caddy Comps stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know Caddy Comps inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle tricky situations or create memorable experiences for customers. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They might share insights about the company culture or even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Caddy Comps.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let us know why you're passionate about creating 5-star experiences for customers. Share any relevant stories or examples that highlight your dedication to customer service.
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We want to see how you can contribute to our team and help maintain our top-notch user experience!
Highlight Your Flexibility:Since the role involves flexible hours, be sure to mention your availability for evening and weekend shifts. This shows us that you're ready to jump in and support our customers whenever they need assistance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Caddy Comps!
How to prepare for a job interview at Caddy Comps
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you’ve created memorable experiences for customers in the past. Think of specific examples that showcase your ability to handle difficult situations and turn them into positive outcomes.
✨Show Your Passion for Golf
Even if you don’t have extensive experience in golf, showing enthusiasm for the sport can set you apart. Do a bit of research on Caddy Comps and the golf industry. Mention any personal experiences or interests related to golf that could resonate with the team.
✨Be Tech-Savvy
Since the role involves optimising processes and using various tools, be prepared to discuss your familiarity with technology. Highlight any software or platforms you’ve used in previous roles that could be relevant, and express your willingness to learn new tools quickly.
✨Flexibility is Key
Caddy Comps requires flexibility with shifts, so be honest about your availability. If you’re open to working evenings and weekends, make sure to mention this during the interview. It shows that you’re committed and ready to adapt to the needs of the business.
