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- Tasks: Support our 5* user experience by managing customer communications and optimising processes.
- Company: Join Caddy Comps, the UK's top golf competition website, as we grow rapidly!
- Benefits: Enjoy flexible hours, including evenings and weekends, with opportunities for growth.
- Why this job: Be part of a dynamic team that values customer experience and embraces new technology.
- Qualifications: Prior customer service experience is essential; a passion for golf is a bonus!
- Other info: Ideal for tech-savvy individuals eager to learn and contribute to various business areas.
The predicted salary is between 28800 - 48000 £ per year.
Due to ongoing growth, Caddy Comps, the UK's leading Golf competition website, are looking for a Community Associate to support in maintaining our 5* user experience at scale! The ideal candidate will be passionate about customer experience and excited to own this pivotal area of a rapidly scaling business. They will take an interest in optimising processes and will be up to date with the best tools on the market to do so! They will likely take an interest in other areas of the business such as logistics, digital marketing and will be technically savvy and open to adopting new technology.
Responsibilities:
- Ownership of end to end winner communication
- Communication with vendors & suppliers
- Optimisation of our visual merchandising and online shopfront
Qualifications:
- Prior customer service experience with a passion for creating 5* memorable experiences for customers!
- Willing to work flexible hours with evening and weekend shifts required.
- Experience/interest in Golf preferred.
Community/Customer Service Associate (Operations) employer: Caddy Comps
Contact Detail:
Caddy Comps Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community/Customer Service Associate (Operations)
✨Tip Number 1
Familiarise yourself with the golf industry and Caddy Comps specifically. Understanding their offerings and customer base will help you engage more effectively during interviews and demonstrate your passion for creating memorable experiences.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Highlighting your ability to maintain a positive user experience, especially in high-pressure scenarios, will set you apart.
✨Tip Number 3
Stay updated on the latest tools and technologies in customer service and community management. Being able to discuss how you can leverage these tools to optimise processes will demonstrate your proactive approach and technical savvy.
✨Tip Number 4
Network with current or former employees of Caddy Comps or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Community/Customer Service Associate (Operations)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Community Associate position. Tailor your application to highlight your relevant experience in customer service and any interest in golf.
Highlight Relevant Experience: In your CV and cover letter, emphasise your prior customer service experience. Provide specific examples of how you've created memorable experiences for customers and any processes you've optimised in previous roles.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Mention your interest in golf and how it aligns with the company's mission to provide a top-notch user experience.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Caddy Comps
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating memorable customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Your Technical Savvy
Be prepared to discuss the tools and technologies you've used in previous positions. Highlight any experience with customer service platforms or digital marketing tools that could be relevant to the role.
✨Research Caddy Comps and the Golf Industry
Familiarise yourself with Caddy Comps and their offerings. Understanding the golf industry and showing genuine interest can set you apart from other candidates.
✨Prepare for Flexible Working Hours
Since the role requires flexibility with evening and weekend shifts, be ready to discuss your availability. Showing that you're adaptable and willing to meet the company's needs will reflect positively on you.
